[Resolved] BookMyShow — Cancellation of tickets not possible for wrongly booked ticket | |||
Horrible experience and customer robbing service from bookmyshow. I was regular customer and booked 8 tickets. By mistake I booked Friday instead of sat . ( Application confused me as initially I selected sat and when I got error for something, it took back to booking page again where I didn't notice that it was by default selected (today) means Friday ) Now they don't have cancellation option . They give reasons that cinemas wont refund money to them . Pathetic reason to shut down customer.When they do business with Cinemas, it is obvious to have cancellation clause with condition to save customers . Why cant they have cancellation options with conditions like within 1 our or before 5 hrs of shows . I will never book my ticket with bookmyshow, because I have to be so much so much careful and with fear need book tickets. Who will take chance ? Was this information helpful? | |||
Complaint marked as Resolved
Verified Support Aug 23, 2015 BookMyShow Customer Care's response Hi Renuka,
Your point is well taken and the feedback shared is noted.
Being a online ticketing we take responsibility of your smooth online ticketing with us. Cinemas have a zero cancellation policy.
We completely understand that mistakes do happen. To make sure you have entered the right details, we show your booking details thrice on the order summary page so you can rectify your transaction if there are any mistakes made.
We have mentioned this very clearly on the app and website that tickets once booked cannot be cancelled/exchanged or refunded.
For queries get in touch with us at [protected]@bookmyshow.com or LIVE CHATS
Regards,
Team BookMyShow
Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative
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Comments
Horrible experience and customer robbing service from bookmyshow. I was regular customer and booked 10 tickets. By mistake I booked Sunday instead of sat .I need a ticket of Saturday what can i do ?Can you help me for the ticket.
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