[Resolved] BookMyShow — Delay in refund

poojagupta010

from Mumbai, Maharashtra

Address:

Dehradun, Uttarakhand

On 6th June, 2015, I had booked 2 tickets for the movie Tanu weds manu using bookmyshow through my Dena bank Debit card, an amount of rs 537 deducted from my account but transaction failed..I tried for the same transaction again and this time also Rs 537 deducted from my account but transaction failed. A total of Rs 1074 is pending for refund, and according to bookmyshow policy my refund should had been processed within 10 days but it's been more than 60 days and my refund is still pending I tried calling them on customer care nos [protected], [protected] but they are always busy..call is never attended..no matter how long you wait i dropped an email at [protected]@bookmyshow.com But nothing happened.. I am still trying to get in touch with their team but of no use.. company is not serous to solve the problem of their customers highly disappointed with their attitude and will not use bookmyshow in future.

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Complaint marked as Resolved

Verified Support

Aug 23, 2015

BookMyShow Customer Care's response Dear Customer, We're sorry to know that you had an unsuccessful transaction while booking tickets with us. Our aim is to always deliver a good ticketing experience to our customers and are here to help you with your concern. The refund for the unsuccessful transaction was processed from our end on[protected]:21:40 Ideally, it takes a maximum of 5-7 working day s from the transaction date for a refund to reflect back into its account. Hope you are in receipt of your refund and your query has been resolved to your satisfaction. In case of any difficulties, please share the screenshot of your updated bank statement from the date of transaction till today at [protected]@bookmyshow.com or LIVE CHAT with us. Our team would love to serve you. Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative. Regards, Team BookMyShow