[Resolved] BookMyShow — Due to Error while confirming ticket booked twice

darshan4uonly

from Ahmedabad, Gujarat

Address:

Ahmedabad, Gujarat

After paying for tickets, I got error page and there was retry link option, when I clicked I was redirected on some error page. I initiated transaction again, and later relized that first ticket was also confirmed. Ticket raised with them - 659265 I want refund for one of them, when raised issue on call they said we can not do any thing. It is their fault and I want refund for one of my transaction.

Was this information helpful?

No (0)

Yes (0)

Complaint marked as Resolved

Verified Support

Aug 21, 2015

BookMyShow Customer Care's response Dear Customer, We are sorry to know that you had to face trouble while booking tickets. Your concern is very important to us and hence, we investigated the matter to the core. No error logs were found while transacting and the confirmation sms/ email was also sent on time. Also, the ticket against both the booking ids were collected at the cinema. Hope our telephonic conversation has resolved your query to your satisfaction. In case of any difficulties, please write to us at [protected]@bookmyshow.com or LIVE CHAT with us. Our team would love to serve you. Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative. Regards, Team BookMyShow