[Resolved] BookMyShow — Failed transactions

georgeous1

from Malegaon, Maharashtra

Address:	Ahmedabad, Gujarat, 380015
Website:	bookmyshow.com

Today i tried to book tickets through bookmyshow twice. But both transactions failed. No tickets were booked and my SBI account debited twice. One of the transaction details is as follows: Thank you for using State Bank Internet banking. Your Transaction Ref No IG0AZHSAP4 for Rs.521.4 on 12-NOV-15 17:33 Please look into the matter for urgent reversal of the failed transactions Thank you George Daniel

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Complaint marked as Resolved

Verified Support

Nov 13, 2015

BookMyShow Customer Care's response Hi George, We are sorry to know about this. Providing you a good ticketing experience is always at heart. Please share the contact details (contact number and email id) entered while transacting at [protected]@bookmyshow.com LIVE CHATS or at[protected] as we are unable to trace any details of your transaction. Incase you have been charged, the amount is ideally refunded back to the account within a maximum of 5-7 working days or 10 working days in case it is a nationalized bank. For better clarity on your concern, we would need the contact details entered while transacting. Looking forward to serve you soon. Thank you for being our valuable customer. Regards, Team BookMyShow Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.