[Resolved] BookMyShow — I booked a ticket.. Transaction failed but payment of inr rs.45.50recd | |||||
Sir, 25 days back i.e., 10/12/2016 i booked a ticket for DEVI movie in PVR velachery, Chennai, Tamilnadu.I got a message like Transaction failed but Payment of INR Rs.45.50recd.money will be refunded within 10 days. Till now money not refunded.Please refund my money.Through below details i tried to book ticket. Phno:-[protected] Mail:[protected]@gmail.com Was this information helpful? | |||||
Dec 14, 2016 Complaint marked as Resolved Verified Support Nov 13, 2016 BookMyShow Customer Care's response Hi, We know this must have caused you trouble. Please accept our apologies for it. Please share the contact details (contact number and email id) entered while transacting at [protected]@bookmyshow.com LIVE CHATS or at[protected] as we are unable to trace any details. In case you have been charged, the amount is ideally refunded back to the account within a maximum of 5-7 working days or 10 working days in case it is a nationalized bank. For better clarity on your concern, we would need the contact details entered while transacting. We are looking forward to assist you. Regards, Team BookMyShow Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative. | |||||
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We certainly do understand the expectations of our valued and esteemed customers and we really strive hard to live up to their expectations.
We being aggregators, post the transaction is successful, have zero authority for the said transaction.
We did get this investigated with our technical team and as per the updates received, there was no error on our website/app and bookings were going through swiftly hence, we would be unable to refund the said transaction.
In cases like these, you could opt to gift those tickets to your friends or somebody who'd want to go for that show on your behalf.
Hope this resolves your concern.
Regards,
Team BookMyShow
Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.