[Resolved] BookMyShow — I'm complaining about payment of bookmyshow

ARYA CHAVI

from Agra, Uttar Pradesh

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201308
Website:	Bookmyshow.com

I booked two movie tickets on 30st dec of star wars and went to watch, there for the first time in my life I paid extra money for 3D glasses to watch 30 rupees each total 60 rupees for two tickets, so I just want to confirm is it fair to pay for tickets here online and for 3D glasses there at Multiplex is this the perfect way for payment or should I consider it as fraud . my question is why bookmyshow didn't inform us about this extra payment of 3D glasses at Multiplex or even if you guys charge extra for 3D glasses then why not to add that amount in total bill why? people needs to know about this bookmyshow service policy. Thanks

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Complaint marked as Resolved

Verified Support

Jan 05, 2016

BookMyShow Customer Care's response Hi Arya, Providing you with the best of service is always at heart and being honest and transparent with our customers is one of the core ethics we follow at BookMyShow. We are an online ticket booking aggregates and receive real time information from the cinemas end. The amount charged for the 3D glasses in some cinemas may be refundable or not as per the cinema rules and regulations. We do have cinemas listed with us for which the customers have to pay the 3D glasses charges online. This is completely the cinemas decision and being aggregate, we have to abide by the rules laid by them. Hope this resolves your query to your satisfaction. For queries get in touch with us at [protected]@bookmyshow.comor LIVE CHATS or via mobihelp. Regards, Team BookMyShow Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.