[Resolved] BookMyShow — Inflexibility to help | |||||
The worst kind of treatment to customers is what bookmyshow.com is about. I booked 31 tickets for 15th of which only 7 tickets got booked for that date. Rest 24 tickets got booked for 12th due to a glitch in system. I repeat it was not my Fault that their system didn't recognize the date I clicked on. When contacted the so called "customer service", they blatantly told me that they cannot do anything about it. The 31 tickets cost ₹5200. So they expect me to either go to Cinema and sell the tickets in black or let the amount go. Worst kind of customer support ever from Anjali and Nikita. Even their "manager" Oliver John was useless to help us. Also a callback at 5.30 was promised by Oliver, the manager, however until 6.10 there was no callback attempted. Finally I had to call them again (holding, waiting in queue, et all) to remind about the callback promised. And all he could say was he cannot help me. Was this information helpful? | |||||
Complaint marked as Resolved
Verified Support Nov 14, 2015 BookMyShow Customer Care's response Hi Anand,
We do understand your view on this situation.
When you book a ticket on our website, there are three stages here you confirm your booking on the order summary page.
Once you proceed to payment and the booking is confirmed, the seats are blocked at the cinema's end.
We being ticket aggregates have to abide by the rules laid by the cinemas and hence cannot exchange, refund, cancel or make any manual modifications on a confirmed booking as cinemas do not have a cancellation policy.
Alternatively, those tickets can be gifted/authorized to your family/ friends and you could bring a smile on their face.
Thank you for being our valuable customer.
Regards,
Team BookMyShow
Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.
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Perhaps you've not read my complaint above. I had booked 31 tickets and I was trying to "bring a smile to my family members". So how do you suggest that I upset their plan and make them smile when they are not available to watch the show. Due to your system goof-up, I've already lost my ₹5200. And you are giving me your pathetic suggestions for your mistakes.
Just my adding the word "Valuable" before the customers, doesn't make us feel valuable.
I know the above reply is your standard reply to every complaint. Hopefully this time you'll be able to actually give proper customer service and give me a actual resolution. Try again.