[Resolved] BookMyShow — Mistakenly booked 5 tickets of Jaguar 12.45 show at PVR forum mall, Bangalore instead of PVR Orion mall bangalore

Jaguar_ 123

from Robertsonpet, Karnataka

Address:	Bangalore, Karnataka, 562123
Website:	Book my show

Actually Today (11.10.16) i want to book 5 tickets for Jaguar kannada movie 12.55 show at PVR ORION MALL BANGALORE but by mistake i booked 5 tickets for the same movie 12.45 show at PVR FORUM BANGALORE .
Later again I booked ticket for the same movie Jaguar 12.45 show at PVR ORION MALL BANGALORE only.
Since I didn't go to PVR FORUM BANGALORE 12.45 show for the movie Jaguar so my ticket amount 1217.55 will be loss for me...
I request please refund my amount.
HOPE I WILL GET THE REPLY SOON

Regards,
Amar

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Nov 18, 2016

Complaint marked as Resolved

Verified Support

Oct 18, 2016

BookMyShow Customer Care's response Hi Amar,

Your view on the situation is very important to us.

We would love to assist you with your query and it is always our pleasure to provide you with exceptional customer service.

Unfortunately, when a booking is confirmed on our website, the seats are reserved at the cinema and are deemed sold.

Since, online bookings are confirmed transactions, tickets once booked cannot be cancelled, exchanged or refunded from our end.

Also, there is no provision wherein we can make any modification in show date, time, movie, seats etc which are already confirmed.

Keeping the cancellation norm in mind, it would have been an opportunity for customers to bring a smile on their dear one's face by gifting those tickets.

Assuring you of our best services at all times.

Regards,
Team BookMyShow

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