[Resolved] BookMyShow — Money deducted from account but didn't get the tickets (bms showed payment failed)

deepanshu36

from Gharaunda, Haryana

Address:	New Delhi, Delhi
Website:	bookmyshow.com

Date(Of transaction)-31 march, 2016
Time(Of transaction)(Message received from bms)-1:18 am and 1:20 am
Event-batman vs superman:dawn of justice(3d)
Venue-dt city centre (Shalimar bagh)
Time(Of event)-4:10 p.M
Date (Of event)-31 march, 2016
I tried to book 3 tickets of the event as mentioned above but i got a message from bms(Shown in images)that payment failed.I tried again and got the same message(Shown in images).But later around at 2:57 am i got to know that money was deducted from my account twice(Message shown in images).I didn't login as a user for the transaction so i have nothing about it on bms website.
Kindly, see to this and please take action as soon as possible. .
--deepanshu sharma

+2 photos

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Complaint marked as Resolved

Verified Support

Apr 06, 2016

BookMyShow Customer Care's response Hi, We know this must have caused you trouble. Please accept our apologies for it. Please share the contact details (contact number and email id) entered while transacting at [protected]@bookmyshow.com LIVE CHATS or at[protected] as we are unable to trace any details. Incase you have been charged, the amount is ideally refunded back to the account within a maximum of 5-7 working days or 10 working days in case it is a nationalized bank. For better clarity on your concern, we would need the contact details entered while transacting. Looking forward to serve you soon. Regards, Team BookMyShow Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.