[Resolved] BookMyShow — Movie show at gayatri cinemas ratlam | |||
Booking ID: GCRT[protected], Date: 23.10.2015, Cinema: Gayatri cinema, Place- Ratlam (Madhya Pradesh) I booked two no's of tickets for Movie Pyar ka punchnama(2) for Gayatri cinemas, Ratlam (MP) through BookMyShow. Show was scheduled to start at 15:30 but it actually started at 16:00 hrs & there was no information / Sorry statement from Cinema Management for that. and after that show stopped in middle of movie just after interval, Screen just got blanked, again there was no sorry statement from the management neither they initiated any refund process. Instead they harassed people who was complaining about this bad service by saying " Tereko jyada problem hai kya, Chup chap baitha rah ya chala ja nhi to teri picture bana dunga yahi pe abi". Such statement from the management & attendents are very unfortunate & regressive, After all people go to movie to entertain themselves after putting hard earned money and then they have to listen such things & bad service then it is very unfortunate. a refund process with sorry statement must be started from the Gayatri cinema management for all ticket booked for the show. Was this information helpful? | |||
Complaint marked as Resolved
Verified Support Nov 04, 2015 BookMyShow Customer Care's response Hi Pushpendra, Sorry to know about your experience at the cinema. You having a good ticketing experience is always at heart. We have already taken this up with the cinema and will leave no stone unturned to investigate the matter. Our team shall get in touch with you shortly and know more about your concern. Would like to thank you for sharing this incident with us since this would help us avoid such instances in future for our dear customers. Looking forward to speak to you and help you out. Regards, Team BookMyShow | |||
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