[Resolved] BookMyShow — no cancellation of ticket

amitesh2589

from New Delhi, Delhi

Address:

New Delhi, Delhi

i really had a pretty bad experience with bookmyshow..i booked the movie tickets, same problem other user faced, due to some reason i want to cancel booking, but customer care who picked the call after 10min delay, refused to cancel, and boldly said we don't have any norms to cancel requested booking...i got shocked..such a good name in market they should stand on to user query...but they said they cant do much in this matter, plz give tickets to ur near or dear ones or sold this ticket to someone..this is really a worst thing customer want to hear..

I can bet, someday better site will come which can manage these thing more
maturally..and book my show will loose all their customers...(0 * services).

I recommend all people to stay away from this site, which charges to much and give 0 % customer satisfaction, they are here in market just to make money:--so plz take this advice and always book ur tickets from cinema theaters personal sites..like www.satyamcineplexes.com, www.pvr.com, https://wavecinemas.com etc.

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Complaint marked as Resolved

Verified Support

Jun 30, 2014

BookMyShow Customer Care's response Dear Mr. Amitesh,

Your view on the situation is very important to us and we believe in being very transparent to our customers. While booking tickets, a note stating 'Registrations/Tickets once booked cannot be exchanged, cancelled or refunded.' is mentioned on the payment page before confirming the booking.

Once a ticket is booked the seats are sold at the cinema's end and we being ticket aggregates do not have a authority to cancel or make any changes in a existing booking. We care for our customers and hence our team was trying to give you an alternate to avoid a wastage of the tickets.

Also, our customer care team would have certainly assisted you if a cancellation was possible.

Assuring you best of our services at all times.

In case of any more assistance please feel free to write us at [protected]@bookmyshow.com or you can contact us on[protected] we are just a call away or you can even chat with us.

Regards,
Team BookMyShow