[Resolved] BookMyShow — No cancellation/exchange for tickets (worth 3407.60 inr) | |||||
Booking id: wp6tf44 (Via 'bookmyshow') I am awfully disappointed that companies like 'bookmyshow.com' & 'big cinemas - odeon' literally operate with bizarre policies which can actually agonize consumers. On 16/06, i booked 10 ticket (S) worth 3407.60 int (Including internet charges with show date of 17/06 instead of 18/06 (Mistakenly selected 17/06). Upon realization post taking booking print-out, i instantaneously called the support helpline for 'bookmyshow.com' & 'big cinemas - odeon' and neither of them took an effort to either cancel or exchange the dates (In fact straight away denied for cancellation and asked me to contact vice versa companies considering no cancellation policy). With all disappointment, i still wrote an email to 'big cinemas' but received no help (I am surprised that both of these companies were not taking any responsibilities to cancel the tickets - bit strange to hear & digest cause they took money to book the tickets but can't cancel the reservations at all). Eventually i had to visit the big cinemas - odeon physically on 17/06 before the show to try for any help and literally asked the ticketing staff to assist me selling the tickets considering it was a huge amount of money for an individual who is bearing it (With all disappointment, no tickets were sold and all the 10 tickets are being unused for nothing). There are few question (S) which will eventually be asked by many consumers (Considering this instance) 01. Why companies like 'bookmyshow.com' & 'big cinemas - odeon' can't cancel ticket (S) despite working on such a huge global technology platform of booking shows/events? 02. No cancellation policy is not the 'right thing' for any consumer despite any number (S) of booking? How would consumer react to this if he/she has booked a show and unable to attend owing to any family/medical/legal emergency? Are we saying that companies like these will waste consumer money for their own profit? 03. Consumers are supposed to be acknowledged for such instance who honestly contact these companies and explain the situation. 04. At the end of the day, the amount was being borne by the customer and a simple step of action (Cancellation of tickets) could have saved 3407.60 inr which could have been used for other show or equivalent. 05. While this instance has happened, trust towards these companies is completely lost and this will eventually have negative impact. Was this information helpful? | |||||
Jul 21, 2016 Complaint marked as Resolved Verified Support Jun 20, 2016 BookMyShow Customer Care's response Hi,
Your view on the situation is very important to us.
We do indeed understand your concern and would like to inform you that we being an aggregate to provide the ticketing service are obligated to abide all the norms laid by the cinemas authorities.
We do certainly understand your concern pertaining to your cancellation request, however, this being an online mechanism the seats reserved online are deemed as to be sold at the cinema's level and there is no provision to make any manual modifications. Thus the refund is beyond our reach unless the cinema declares the transaction or the show as cancelled.
Moreover, the physical tickets printed at the cinema reads that "Tickets once booked cannot be cancelled exchanged or refunded".
We truly value you as you are one of our esteemed customers and assure you of our best services at all times.
Regards,
Team BookMyShow
Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.
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I’m quite disappointed with the standard response you have been providing to all the consumer(s) who directly or indirectly suffered owing to non-practical policy (apparently laid for no benefit to consumers). There has to be a cancellation policy (even it means a deduction from the portion of base amount billed) without a doubt. Consumer losses money because of such irrelevant policies and hence it is ‘Not right to say that we can’t do anything since it is Cinema’s discretion’. The entire process will impact directly or indirectly in future and will not work at the best for the future of companies. I will escalate it further since I had the loss and will also convey message to other consumers about the same incident till the time I don’t get a resolution.