[Resolved] BookMyShow — No refund for 6 months

kapooraditya12

from Gurgaon, Haryana

Address:

New Delhi, Delhi

I have mailed several times but my issue has not been resolved.
On 18th of June I tried booking movie tickets through BMS 3 times but
all the time all i got was an error message though from my bank
account the amount was deducted 3 times.
on 25th of the same month i got refund for 2 of my transactions and the 3rd refund is
still pending from your side. Every time i would put a mail to bookmyshow they would demand fresh scanned copy of my passbook which i have already sent 2 to 3 times.

NOW THE CUSTOMER CARE HAS STOPPED REPLYING TO ME !!!

do find the attached passbook scanned copy where 807 + 807 + 868 Rs
deduction is there and only 807 + 868 is refunded

+3 photos

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Complaint marked as Resolved

Jan 15, 2014

Updated by kapooraditya12 Aditya Kapoor
[protected]
[protected]@gmail.com

Verified Support

Feb 03, 2014

BookMyShow Customer Care's response Dear Customer,

As per our telephonic conversation, we hope you are in receipt of your amount for all the three unsuccessful transactions.

We understand your view on the situation and your concern is very important to us. In case of being charged for an unsuccessful transaction, the amount gets refunded within 10 working days from the date of transaction. In case of not receiving the amount, we request our customers to check their updated bank statement for the reversal and share the screen shot in case of not receiving the amount.

In order to investigate your transaction with the concerned bank, we required the screen shot of your bank statement.

Our system reflects three unsuccessful transaction 18 Jun 2013 for which the amount for 2 transactions was charged and was refunded back to your account. The reversal reference codes for these transactions are[protected] &[protected].

The amount for the third transaction has already been reversed and the reversal reference code is 75425314017280044700014. Kindly quote this to card issuing bank to know the exact status of your transaction.

This was a rare situation and we truly regret the inconvenience caused to you.

We appreciate your patience while we were reviewing your concern and look forward to providing you a better ticketing experience soon.

Thanking you.
Team BookMyShow