[Resolved]  BookMyShow — Refer - Fraudulent action by Book My Show-Complaint ID number[protected]

Address:

Mumbai City, Maharashtra

The General Manager Book My Show Dear Sir, Refer the captioned subject. You have failed in your commitments. Cheaply trying to compromise with some freebies. That too hesitantly not honoured. I have not accepted this complaint resolution. The resolution was a) To do the refund in 10 days - Refunds of the amounts for booking ID - STAA09KDP1621G and booking ID - KGNT012JCJGTA4 b) Rupees 1000 Gift Voucher c) Two complimentary tickets as per my choice; I have a mailer to the above effect. We have received refund for STAA09KDP1621G, however the refund of KGNT012JCJGTA4 has not yet reached. The SAD PART is customers are royally taken for a ride and patience tested with harassment. In the past 3 days i have been sending mails to helpdesk with kind attention to Ms.Nivedita who is fully aware of this case. Sadly no revert till now. Today happened to call helpdesk, one Mr.Satish comes over phone and keeps me on hold for 22 minutes under the pretext of putting me to his senior. HARASSMENT CONTINUES. The entire conversation was for 55 minutes (10.30 PM to 11.25 PM). He was reluctant to put me to the manager concerned. Later after 10 minutes of further hold, he refuses to put me to his seniors. He gave some id codes and asks me to check with my bankers. He has committed for delivering gift voucher as promised within 3 days (Where would he send if he doesn't know my postal address) and finally if his other team permits they would then decide about the complimentary tickets (is it a mercy seeking?) IS THIS THE WAY BOOK MY SHOW treats the customers? There is no doubt about the fraudulent act, which i have labelled in the subject. Indeed there is some nexus to fleece customers thru net bookings. I request seniors to pay attention to this case and avoid this getting escalated to RTI and other media/govt authorities. My resolution - a) Confirm the 2nd refund as above b) Send me the gift voucher to my below postal address c) Anticipate my mail to select the SHOW & TICKET AMOUNT for the 2 complimentary tickets (Do not pacify me with your choice).. I wouldn't CLOSE this case till the above is resolved in FULL. Regards N.S.Ramaswamy - [protected] Address: B-30 Sri Sunder CHS Ltd, V.N.Purwa Marg, Opp Diamond Garden, Chembur (East) Mumbai - 400071