[Resolved] BookMyShow — Refund not given, over 2 weeks and still counting

siddharthshetye

from Pune, Maharashtra

Address:

Pune, Maharashtra

I had booked tickets on 2nd June 2015 for which the payment failed (transaction id[protected]. I logged a complaint and they responded soon saying that the payment will be refunded WITHIN 4 DAYS. No response from them till 5th of June. On 5th of June, I get an sms saying my payment will be refunded WITHIN 4-5 days. I put up a complaint on their website after that demanding my payment for which they gave me a ticket id (482302) saying that my payment has already been processed on 3rd June 2015 and it should reflect in my account within 10 days. I respond asking why so much delay on 15th June asking the reason for the dealy again, and again I get 2 responses- 1. An sms saying the payment will be refunded WITHIN 4-5 DAYS and 2. An email saying that my payment will be refunded WITHIN 5-7 DAYS. And after going through the complaints on this forum, it is very obvious that BOOKMYSHOW DOES NOT CARE. This is not the first case. I believe a strict and strong action should be taken against BOOKMYSHOW for this nonsense that they think can do and get away with. Anyone who is trying to deal with bookmyshow, please be aware of what can happen.

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Complaint marked as Resolved

Verified Support

Aug 24, 2015

BookMyShow Customer Care's response Dear Customer, We're sorry to know that you had an unsuccessful transaction while booking tickets with us. Our aim is to always deliver a good ticketing experience to our customers and are here to help you with your concern. The refund for the unsuccessful transaction was processed from our end on[protected]:45:36 Ideally, it takes a maximum of 5-7 working days from the transaction date for a refund to reflect back into its account. The amount was refunded on[protected]:21:23 Hope you are in receipt of your refund and your query has been resolved to your satisfaction. Incase, the amount is not reflecting back to your account, please share your updated bank statement from the date of transaction i.e 2 Jun 2015 9:48 PM till date 16 Aug 2015, so that we can investigate from our end. Our team would love to serve you. Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative. Regards, Team BookMyShow