[Resolved] BookMyShow — Refund online ticket booking

vishal3390

from Pune, Maharashtra

Address:	Nashik, Maharashtra
Website:	www.bookmyshow.com

Hi,
I am Vishal Patil (cell no [protected]). I booked 4 tickets for Jai Gangajal using BookMyShow.com for Jai Gangaajal at Cinemax: City Centre Mall, Nashik for 10.35 PM show on date 18th Mar 25016 using Union Bank Debit Card after selecting seats and entering my account details, bookmyshow website displayed some message like 'Payment not successful.. Please Retry" .Hence i retried the same & the same issue happened again & didn't received tickets.
But an amount of Rs 1026 was debited twice from my account & i did receive sms from Union Bank for deduction of money. This transactions were done at around "Fri, Mar 18, 2016 at 8:19 PM".then immediately I contacted the customer care executives also but they also just say that we will contact you as soon as possible but then there is no reply/respose yet.
I request a refund of Rs 1026+1026 from bookmyshow.

Vishal Patil,
([protected])
[protected]@gmail.com

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Complaint marked as Resolved

Verified Support

Mar 22, 2016

BookMyShow Customer Care's response Hi, We know this must have caused you trouble. Please accept our apologies for it. Be rest assured the amount charged for the unsuccessful transaction would be refunded back to your account within 5 to 7 working days and in case of a nationalized bank 10 working days. In case of coming across a instance as such, share with us the contact details entered while transacting at [protected]@bookmyshow.com LIVE CHATS or at[protected] Thank you for being our valuable customer . Regards, Team BookMyShow Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative