[Resolved]  BookMyShow — Tickets booked amount dedicated but confirmation faild [Incident:[protected]]

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We have not heard from you concerning your request for support in the last 30 days since we sent you a response. Consequently, we have changed the status of your question to SOLVED. If you require further assistance, please feel free re-open your question by replying to this email or call us on[protected]. To access your question from our support site, click here. Question Reference #[protected] Summary: Tickets booked amount dedicated but confirmation faild Escalation Level: 30 Minutes Escalation Product Level 1: Tickets Category Level 1: Refund Date Created: 03/10/2014 09.40 AM Last Updated: 21/11/2014 06.41 AM Status: Closed Booking ID: Discussion Thread Response Via Email (Mohan Singh) 21/10/2014 07.59 AM Hi Imran, I am Mohan here from Bookmyshow customer care team and will make every effort to resolve your query. Our database reflects one unsuccessful transaction on 3 Oct 2014 for which your tickets were not booked. The refund for the failed transaction has already been processed from our end on[protected] at 07:34:55 and the Auth code for the reversal transaction is 067378. The refunded amount ideally gets reflected in your account within 10 working days. Incase the refund for the mentioned unsuccessful transaction is not refunded to you into your account then please do not hesitate to write back to us with your updated bank statement from the date of transaction - till date, so that I can check and assist you better. Assuring you of our best services at all times. Thank you for being our valuable customer. In case of any queries, email us at [protected]@bookmyshow.com or Chat. Best Regards, Mohan Customer Care Team Bookmyshow Customer By Email (Mohd Imran) 19/10/2014 09.10 AM Hi, I am waiting for my balance since last 15 days but refund not done. Please refund my money on priority. On 3 Oct 2014 10:36, "BookMyShow Helpdesk" <[protected]@bookmyshow.com> wrote: > >> Response Via Email (Jaison Mascarenhas) 03/10/2014 10.36 AM Hi Imran, I am Jaison here from Bookmyshow customer care team and sorry for the inconvenience caused to you. - Our database reflects one unsuccessful transaction on 3 Oct 2014 for which your tickets were not booked. - In case of being charged for the unsuccessful transaction the amount would be refunded back to your account within 10 working days. - I request you to kindly cross check the reflection of the refunded amount in your updated bank statement for the mentioned period and assist us with the screen shot of the same in case of any discrepancies. I hope this information is helpful. Thank you for being our valuable customer. Give us a shout! https://www.surveymonkey.com/s/CCSURVEY14 In case of any queries, email us at [protected]@bookmyshow.com or Chat. Best Regards, Jaison Customer Care Team Bookmyshow Customer By Email (Mohd Imran) 03/10/2014 09.40 AM Hi, I am booked ticket for bang bang movie in satyam cinema quantity 2 with my register mail id Please find below my login details and provide me solution on priority User id [protected]@gmail.com Password imranislayer Thanks Mohd imran [protected] [---001:002572:61646---] Mohd Imran <[protected]@gmail.com> Nov 22 (4 days ago) to BookMyShow Hi My refund is not done till now and you guys are telling me that your request is close. May I know what is this or when my refund done. It almost 2 months. BookMyShow Helpdesk Hi, I am stll waiting for your reply. Please reply me when my refund is done.