[Resolved] BookMyShow — Tickets booked, payment done but no ticket generated

ashdoc88

from Delhi, Delhi

Address:	New Delhi, Delhi, 110046
Website:	www.bookmyshow.com

On 7th of may i booked tickets for a movie, captain america civil war . i booked the tickets with app and money was transected from my card. as soon as the tickets were flashed the app crashed and i couldn't retrieve tickets. i did not get any mail from the company and as well any sms which i could have used as a n m-ticket . i have been talking to company ex executives for the same but they are not ready to refund the money at all and saying that they cant do anything about it as it is company's policy not to refund the money.

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Aug 9, 2021

Complaint marked as Resolved

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BookMyShow Customer Care

from Mumbai, Maharashtra

Verified Support

Hi,
We know this must have caused you trouble. Please accept our apologies for it.
Please share the contact details (contact number and email id) entered while transacting at [protected]@bookmyshow.com LIVE CHATS or at[protected] as we are unable to trace any details.

Incase you have been charged, the amount is ideally refunded back to the account within a maximum of 5-7 working days or 10 working days in case it is a nationalized bank.

For better clarity on your concern, we would need the contact details entered while transacting.
Looking forward to serve you soon.

Regards,
Team BookMyShow

Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.