[Resolved] BookMyShow — Transaction failed and amount not refunded

Swapna J

from Hyderabad, Telangana

Address:	500017
Website:	in.bookmyshow.com

Hi Team,

I have done two transactions on 21st Jan 2016 on Book my show and both the transactions timed out, but amount has been debited twice on my credit card.

I haven't received the refund amount till now. Here are the reference number of the transactions:

74766516021602256074800
74766516021602256880446

Refund the amount ASAP.

Thanks,
Swapna
Mobile number: [protected]

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Complaint marked as Resolved

Verified Support

Feb 25, 2016

BookMyShow Customer Care's response Hi Swapna, Sorry to know about the trouble you had to go through. As per your correspondence with our executives, we have had an investigation on your transaction with our relevant team and as per the updates received from them, we would like to inform you that the amount for the mentioned transactions dated 21 Jan 2016 is not claimed by BookMyShow and hence ideally the same should not be charged to your card. The amount ideally gets refunded from the concerned source i.e PAYU WALLET back to your account within 5-15 working days depending on the card issuing bank. Kindly contact the PAYU WALLET authorities regarding the same, as they would be in better position to assist you. Thank you for being our valuable customer. Regards, Team BookMyShow Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.