[Resolved] BookMyShow — Wrong day booking done by bookmyshow booking id - mrtg-w98ur2x | |||||
I had planned to watch The Jungle Book (3D Hindi) (U/A) on 13th Apr'16 (Wednesday) at Movietime: Raja Garden (AUDI5), National Capital Region (NCR), Delhi and booked the 6 tickets on 12th Apr, for 5:45pm show. I paid special attention to select Wednesday 13th Apr while booking tickets.However to my surprise after making the payments and receiving the e-tickets I realized that ticket's got booked were of 12th Apr (Tuesday) out of no where. I immediately called Bookmyshow's customer care and after holding for 30 minutes I was able to speak with one of the representative. I told them the issue, and I insisted that I have selected the correct date, but they out rightly rejected my complaint stating that there is 'NO ISSUE' in their servers and it's a mistake of mine. Had their been a issue with their server they would have received other complaints too. Further they added, since they are booking partners they can't refund or transfer my tickets to Wednesday as the booking was confirmed. This was first time I had installed their app and booked the tickets. I was left with no option but to book fresh tickets for next day show. I booked 7 new tickets immediately for Wednesday, with new booking ID: MTRG-W6WP986. While sharing this incident with one of my friends, I realized that even he had faced similar issue. I detect a SCAMP here, that these people are running and want serious action against them. Attaching both the Incorrect ticket and new ticket for your reference. Regards, Baljeet Was this information helpful? | |||||
Complaint marked as Resolved
Verified Support Apr 28, 2016 BookMyShow Customer Care's response Hi Baljeet,
We are sorry to know about this instance that occurred and have given this our best shot to help you.
To provide you with a just resolution also took this up with our technical team and re-checked the details.
As per the update received from their end there seems to be no such error as claimed by you and hence a refund for this transaction would not be possible.
Hope you understand our point too.
Hope this addresses your query to your .
For any further queries get in touch with us at [protected]@bookmyshow.comor LIVE CHATS or via mobihelp.
Regards,
Team BookMyShow
Please Note: Bookmyshow does not look
for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.
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 2 Comments | |||||
Comments
i booked a show at mourya theatre visakapatanam.money was deducted.the show was not played that day due to some reason and u being aware of that no show day has not yet paid me my money back...fo the needy please
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I shall further, launch a formal complaint and take necessary legal action.
Regards,
Baljeet