[Resolved] BookMyShow — Wrong ticket booking

amit kr09

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka

I booked ticket for 20th june for jurrasic world but got confirmation message and mail saying it was booked for 16th June which is ridiculous... realised this today(19th june) while checking the message. I booked the ticket for 20th on 16th and got confirmation for show on 16th itself. I can see another customer complaining to have booked on 17th and got confirmation for 17th, something for sure has to be wrong with the website... Bookmyshow should look into this issue, correct its website for any bug and address customers on this issue.

Was this information helpful?

No (0)

Yes (0)

Complaint marked as Resolved

Jun 19, 2015

Updated by amit kr09 my booking id for the above - W24V794

Jun 19, 2015

Updated by amit kr09 The other customer I was talking about above too booked a ticket for 20th june but got a confirmation for 17th june itself, the date on which he tried booking the ticket for 20th... seems for the Saturday tickets the website was behaving in a weird manner booking tickets not for 20th but for the date on which one was trying to book the ticket for 20th!!

Verified Support

Aug 21, 2015

BookMyShow Customer Care's response Dear Customer, Your concern is very important to us and have thoroughly investigated it. Our team tried contacting you couple of times, but couldn't get through. The refund against the booking id: W24V794 has been processed from our end on Aug 21 2015 1:38PM. Ideally, it takes a maximum of 5-7 working days from the transaction date for a refund to reflect back into its account. Please wait for a maximum of 5-7 working days for the refund to reflect back into the account. In case of any difficulties, please write to us at [protected]@bookmyshow.com or LIVE CHAT with us. Our team would love to serve you. Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative. Regards, Team BookMyShow