[Resolved] BookMyShow.com — Cancellation or adjustment of wrongly booked ticket

KIRAN BYAHATTI

from Bengaluru, Karnataka

Address:	Pune, Maharashtra, 411033
Website:	www.bookmyshow.com

I ve booked the tocket for 22/07/2016 which not supposed to be
Is it possible to cancel not to refund the money, it should be kept in the due our account which will used for next time, by the customer.
Or facility to be provided such a way to transfer the booked ticket to others
Who may require at last ditch,
Being a supply chain - functional head i value my customer,
Request to clarify for cancellations in a stipulated period of time,

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Aug 6, 2021

Complaint marked as Resolved

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Comments

BookMyShow Customer Care

from Mumbai, Maharashtra

Verified Support

Hi,

We certainly do understand the expectations of our valued and esteemed customers and we really strive hard to live up to their expectations.

We being aggregators, post the transaction is successful, have zero authority for the said transaction.

We did get this investigated with our technical team and as per the updates received, there was no error on our website/app and bookings were going through swiftly hence, we would be unable to refund the said transaction.

In cases like these, you could opt to gift those tickets to your friends or somebody who'd want to go for that show on your behalf.

Hope this resolves your concern.

Regards,
Team BookMyShow

Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.