BookMyShow.com — Schedule change on ticket booking | |||||
Hi team, I would like to apprehend my concern regarding the sham transaction made to bookmyshow.com website for ticket of ice age movie booking id: rrtr[protected]. On first go, it allowed me to select seat, schedule, location of cinema. i tried making transaction through netbanking which failed. on payment gateway, i select a different mode of transaction which was credit/debit card. it took the money but on the final page showed off a different schedule altogether. When i contacted their helpdesk for resolution, they are completely unwilling to accept any fault at their part as well as assist me in modifying schedule. they simply denied support saying it was all your fault but the web portal. the tickets once purchased couldn't be modified/refunded. I would certainly not want to use this portal ever but feeling discomfort to know my 620 bucks went in vain. All cheers to bookmyshow.com Was this information helpful? | |||||
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+91 22 3989 5050
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We certainly do understand the expectations of our valued and esteemed customers and we really strive hard to live up to their expectations.
Our system only confirms the options selected by the customers at the time of transacting / booking tickets and cannot randomly select the show date, timings, venue or any other booking details. Since the 'Order Summary; which consists of your booking details is displayed at regular intervals during the booking process until the payment page, the customer can always check the selected options in the order summary before proceeding to make the payment for the transaction.
Regards,
Team BookMyShow
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