Bosch Home India — defect in the washing machine-servicing

Address:Chennai, Tamil Nadu

Reg. Complaint No.[protected]. [protected][protected][protected] I introduce myself R. Ranganathan, contact No. [protected], wherefrom you will find all details. I had purchased, with great pride, Bosch washing machine, model No. WAG162601n101 from authorised dealer at Chennai, 24.10.2012. Though the machine has been functioning very well, I have been complaining from the beginning that liquid (like Comfort) in the central upper tray does not drain, rendering it useless. You will notice, from your records, that on my complaints it was attended to on two occasions, but it was only temporarily rectified and the problem still continues, requiring attention. When I again made my complaint as per No. above, last week, I am informed here that I will have to pay a charge of Rs. 800 to attend it, as the warranty period of 2 years is over (just three months back). You will please appreciate that when the defect/problem is repeatedly brought out and continuing right from the beginning, and it still is continuing, insistence on paid service to attend the same problem, on the plea of expired warranty, is totally not warranted, and is against customer /consumer ethics, & the concept of being mad and proud about great engineering technology. W.r.t. past experience, I am not certain that the said problem will cease to exist, even after the so-called paid service. Should I go on still spending the amount for servicing for the defect noticed from the time of purchase? With the above background, I suggest that the free attention to the said prolonged defect may be done for a further couple of occasions, and if it still persists, I will go in for a new one, at my own cost, and for the same product!. Please reconsider and advise me.
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    Arena House, 2nd Floor Main Building, Plot No.103, Road No.12, MIDC, Andheri East, Mumbai, Maharashtra, India - 400093
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