Box8 — No refund for product not being delivered

Address:

Mumbai City, Maharashtra

date - 27th July 2016 Time - 2:07 pm - I place an order on Foodpanda at the One Indiabulls Outlet of Box. Receive an order conformation immediately as evident from the messages I get from Foodpanda, Box8 and my bank for the Amount Rs.194 debited as the total bill. Estimated time for order to reach is 40mins as mentioned in the message. 2:54pm - I call the Box8 helpline to trace my order. They tell me its on the way. Multiple calls were made after that for them to tell me my order has left and is on the way. 2 hrs later at 4:03pm I get a call from the same person asking me to confirm my address proving that my order hadn't actually left the vendor. After a call made to the office to cancel my order asking for a refund, I was denied the same. Eventually I didn't receive my order or my refund. I Have wasted my time and the whole process. I poses evidences in the form of messages and call logs to all the facts stated.