[Resolved]  BPCL Petrol Pump — Misconduct by sale supervisor-Ring Road SVC Stn,Patrol Pump,South Extn-I

Address:

New Delhi, Delhi

Hi Today at around 0830, I arrived BPCL Patrol Pump namely Ring Road Service station, South Extn-1 and asked sales man to fill patrol in my car. The guy namely Jagdish asked me to wait as their handing /taking of duty is going on. After 10minutes I again requested to put fuel in my car as I was getting late to my office. He said "Cann't you see that our H/T of duty is going on? His tone was rough and arrogant. I told him that you are not suppose to stop sale that too in peak hours when people rushing to their office. I had to wait for 17 min to fill patrol in my car. Since I was badly heart with behavior shown by sales person so I asked for complaint book for which the same salesman Jagdish refused and said this not valid reason, however I got the complaint book when I threaten them to call police. This is ridiculous and very poor on BPCL part and need to take serious action against above named salesperson. Moreover as per BPCL norms patrol pump reps have to give complaint book if asked by customer. Because of that sales man attitude I got delayed for my office. Need strong action against patrol pump owner, if this practice is ordered by him. RK Tomar DGM- Vigilance Mob. [protected]