[Resolved]  Brand Factory — burglary charges on an innocent women in kolkata, 76A AJC BOSE ROAD, Jora girja moulali

Address:Kolkata, West Bengal

This is a very serious complaint about this brand factory outlet which is a retail chain shop of pantaloons retail india.
Actually my friend went to this shop on 30th April 2014 to get her jeans excahnged which she purchased on 29th april and she was carrying a (converse polo t shirt) worth Rs, 650 which she purchased from BF itself couple of weeks ago to gift someone along with she purchased 2 formal shirt in her cousins presence. now on 30th of april she went to the shop to get her jeans exchanged worth rs 4500, and she was carrying thesame polo t shirt to gift his nephew so she kept the t shirt in her big ladies purse and this polo t shirt was on offer buy one get one on the day of purchase, so the cashier billed the amount of the original tshirt and by mistake forgot to remove the alarm of free tshirt, and on 30th april when she went again with the polo t shirt keeping in mind that she has to gift it to her nephew while exiting the alarm beeped up and store keeper and manager slogged allegations of burglary on my friend although it was there lacunae in the system and there mistake, and harassed her completely by torturing her for 2 hrs, my friend also claim to pay 30 times of that amount of tshirt if the management team can prove it by looking at the CCTV footage and recordings, there team kept on searching for hours but they did not find any footage or evidence which was really impossible bcoz we belong to a very decent and respectable family background and this malafide act of the BF has not only tarnished its image but insulted that women which is very difficult for her to get out of this mental taruma.subsequently BF confiscated the tshirt forcefully for which she already paid.though they know that the charges are completely wrong and proved on camera footage but to prove themselves right they kept the polo t shirt, which is entirely abominable and absurd.
we don't want tshirt at tall but i will urge and appeal to the team of BF to throw light in this regard and owe a serious apology for the misdeed that they have done to that lady, and if they are reluctant to do so i would request all the viewers not to visit B[censored]ntil this problem get resolved, otherwise you can also go through the same hardship that lady is going through.
she is a innocent lady from a reputed family appealing for justice and apology, her day was bad that this unfortunate incidence happend with her(mob-[protected])
Was this information helpful?
No (0)
Yes (0)
Aug 14, 2020
Complaint marked as Resolved 
Complaint comments 

Comments

Hi,

Please be informed that our team is looking into this concern. We will definitely do the needful.

Regards,
Priya

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Pantaloons Fashion & Retail
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    46%
    Complaints
    840
    Pending
    0
    Resolved
    385
    Pantaloons Fashion & Retail Phone
    +91 86 5290 5000
    Pantaloons Fashion & Retail Address
    701-704, 7th Floor, Skyline Icon Business Park, 86-92, Marol Village, Andheri (East), Mumbai, Maharashtra, India - 400059
    View all Pantaloons Fashion & Retail contact information