Brandsvillage.com — Order not received terrible communication I want my money back

I ordered a white/cream Ralph lauren sweatshirt on the 8th dec said I would receive before Christmas - I emailed your company on the 27th to say where is my order Christmas is gone when will I receive it? Was told t would be sent out at the end of the week so I should receive t the week after still nothing! Emailed again on the 11th January to ask if I'm still getting it if not give me a refund. Still no response so I've emailed again today... Very difficult to contact via telephone I can't get through. I would like a full refund please. Order No[protected].