Brihanmumbai Electricity Supply & Transport Undertaking [Best] — Very rude and rowdy behavior of BEST Bus driver

Address:	400060
Website:	Brihanmumbaielectricitysupplyandtransportlimited

I am Ranjana Singh, Resident of MMRDA Jogeshwari, Flat No 21, Building No 10 B, Priyadarshini Apartment, Durga Nagar, jogeshwari East, Mumbai- 400060.I am 30 year old.phone no [protected]/[protected]
Today, I had to go to Malad To Sanjeevani Hospital where my father Mr Haribans singh is admitted from last 10 days. He is a Kidney failure patient.
I was in a hurry to catch the bus as Senior Nephrologist was going to see my father at 6 pm . At near about 05.10 Pm I saw bus route no 498 limited

Majas Agaar to Borivali. I ran towards the bus. I am pregnant since 1 month. So I boarded the bus from front side. Immediately the bus driver yelled and shouted at me to get down asking me why I boarded from front. I told him I am pregnant. He stopped the bus and told me that i was not looking pregnant. That shameless driver told me this thing in front of passengers. This was very hurting for me. I shouted that I have 2 kids of 11 and 12 year age. He again showed his shameless attitude and told me that I cant have 2 kids.My question is, Should we carry proof of pregnancy or proof of our children? Then I told him that I will not get down. He told me that he will not run the bus until I will get down. He ran the bus and stopped in front of mini police chowki of Shyam Nagar and Shiv Sena office. He stopped the bus and called the constable and one of the politician or social worker of Shiv sena and 2 more people.He started shouting like a gunda and I was in the bus. I came down and he mercilessly ashamed me again telling that i was telling a lie that I m pregnant and he will not run the bus unless I get down. I argued that he was not capable of arguing with me so has he called muscle man to fight with me. After 7 minutes of argument while the bus was standing and public was in the bus. Then the social worker who was driver's known too, asked him what he wanted. He said that he wanted me to get down of the bus.Then the constable told me to get down and climb the bus from behind. I told him that I will do so but this rascal is talking with me in a mawali language saying tu tadak and tere ko and showing me his gundapan while I was speaking with him respectfully calling him AAP and calling him in a decent manner. I will not spare him. The whole way he was bud-budding.
Sir, How can a BEST Bus driver behave with females in this manner.
They think they are the owners of Mumbai and owners of Best Buses. This people are illiterate and rowdies.

I asked the bus conductor for the ticket. He denied to give me the ticket telling me that first I should explain him what happened. I told him to give me the ticket . Then he gave me the ticket.The ticket details are as follows.

Sr no [protected]
Bus No - 5307 MH01
MGT060065F[protected] MGT10239

194739 03/11/16 17.27.33 pm
charges . Rs 14.00
Shyam nagar to Kurar village

Sir, This behavior of the driver was like a sheer gunda who can fight with anybody and can anytime say that he will not run the bus. He is not at all afraid of anybody. He has known too's like Shiv sena leaders and police constables with whose help he can torture and scare a female of my age.
What is this. Suppose your family ladies face such a wild misbehavior, what will be your reaction. I am an educated working women. When this nuisance and dadagiri of Bus drivers and conductors end.

You can see the fate of taxi drivers and auto walas and private transporters who used to speak ruthlessly and used to deny to go to desired destinations. Now half Mumbai is travelling by OLA and UBER which is very cheap then local taxis and are good vehicles. That day will not be far away when Buses will also be privatised. I will publish this whole incident in the news papers.

If I would have argued more may be he would have dragged me down.

I always climb the bus from back side but since I am pregnant and I had to go to hospital urgently where my father is admitted from 24/10/2016 till today, I climbed the bus from front. Is this a very big crime. The driver was behaving with me as if I have done big crime.

You should take strict action against such gunda drivers. They are bringing a bad name to Best Bus services.

The conductor denied from giving the ticket because I told him that I will complaint against the driver. I asked him to give the ticket, he asked me what happened, I explained him, he told that he has seen nothing and that I should have climbed from back. I told him that I am pregnant. Once again I had to explain that I m pregnant. Then he gave me the ticket. I climbed the bus at Durga Nagar and he gave me ticket at Shyam Nagar. Both Driver and conductor misbehaved with me. I can lodge a police complaint against them but first I have informed you. I will inform this to transport ministry also.I believe that through this forum I will get justice as I have heard that your authority is strict against nuisance and misbehavior of employees.

I am educated, so I am complaining. The BEST authorities also know that BEST bus drivers and conductors dont have manners of speaking and are very rude. People face this daily but ignore because public has to suffer from public servants.