Britannia — Nuisance created by britannia salesman

Address:

Unnao, Uttar Pradesh, 209801

Sir, I Prabhdeep Singh owner of confectioner store (name::Guru Nanak Confectioners) from unnao requests you humbly to see to the matter. The issue is few days back I gave the order of Britannia products of around 17000/- due to some problem I couldn't clear the bill on the same day as per the policy of manager and it took around period of 8-9 days I cleared the bill. Now when I placed the order again salesman of the area straightaway said we won't give you..when I opposed he spoke to me in rough langauage which was really intolerable for me, and the owner of the agency is least bothered about the issue and he neither cared to speak to me in personal and sort out the matter at his level.He came after two days with his team My questions to is the higher associates of the company is Firstly, If lower level employee misbehaves with you what should you do? Secondly, What is the responsibility of the head if his lower employee create nuisance. Thirdly, From few days I'm losing my permanent costumers due to unavailability of items as Good day, Britannia cake, rusk are your daily sale items. Fourth, how should I deal with that embarrassment what should I do when they say why have you opened the store.??. what are you doing in main market ?? Do you have Harison lock with you lock your store and go home.. Fifth, who 'll compensate the loss I faced in my store.? Sixth, Is that the way Britannia works you give products in bulk and you want payment in cash on very same day . Seventh, If your employees have more good tuning with other shopkeepers they say don't give supply to them and they do it they are biased I don't know why..? Sir the mental pressure I'm dealing with I can't explain it therefore I'm expecting a healthy reply from your side.I'm mentioning all the details below and requests you kindly to see to the matter as soon as possible and expecting a strict action from your side..because I didn't got any response from local agency holder in our town. Name of Agency holder:Manish Agarwal Mobile no: +91-[protected] Name of salesman that misbehaved: Gopendra Gaur Thanking you . Yours faithfully Prabhdeep Singh Guru Nanak Confectioners Unnao[pin code 209801] Uttar pradesh.