Reliance Netconnect — Internet not Working / Lack of commitment
shreekarwa on Jul 14, 2013
Me and my flatmates are using reliance broadband connection whose subscriber ID is 371006419725. The connection is in the name of one of my flatmate Hussain Kapadia. We currently have freedom 999 plan.
Since past 3 months we've been facing severe problem of slow (or no) internet connection. We've raised up this issue with Reliance's customer service agent several times though telephonic conversations during we've been told that this is due to so called "server upgradation". In my past 8 conversations with your agents I've been given different dates for completion of sever upgradation. The upgradation is not over yet.
We're paying an amount of Rs. 1200 /- regularly expecting uninterrupted high speed internet which looking at the current scenario seems to be a distant dream. Lack of proper service by Reliance communications has affected my work tremendously.
We've sent a mail to Reliance Customer Care last week (Date: 6th July) reiterating this issue and giving them the final ultimatum to fix this issue within a week, but instead of getting this fixed the situation has gotten even worst. Since yesterday (13th July, 2 p.m.) there's no connection at all. We've talked to Reliance about these 4 times. Please find below details:
13th July, 10 p.m.: Issue of fiber optic breakage, will get fixed before 10 a.m. on 14th July
14th July, 1.30 p.m.: Issue of fiber optic breakage, will get fixed before 2 p.m. on 14th July
14th July, 5.30 p.m.: Issue of fiber optic breakage, will get fixed before 6 p.m. on 14th July
14th July, 8.00 p.m.: Issue of fiber optic breakage, will get fixed before 10 a.m. on 15th July
This is the height of lack of commitment from Reliance.
We've already warn Reliance to take legal action if the issue that's been persistent since past >3 months doesn't gets resolved. Even, that's not working. Please suggest what should we do?
Evident by this incident only thing I can say is "Never rely on Reliance's commitments".
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