[Resolved]  Tikona — Threat from Agents of Tikona Broadband service provider

Address:

Bangalore, Karnataka

Dear Team,

This description is related to threat from Tikona Broadband service provider to me.
I have applied for a broadband connection from Tikona on May 27-2012. I have taken the 6 months pack for Rs. 3000 and paid this amount in advance to Tikona. Executive promised me to setup the environment within 2 working days. When they didn't install the instruments then I started calling to executive, but he never picked my phone. I was also unable to call to customer care as it asked for Tikona Id, which I was not having. Anyhow I am able to reach to customer care of Tiokna. I called them many times then they installed the instruments on 15-June-2012.
After installation I called to customer care and they confirmed that this pack is applicable up to 15th Dec 2012.

But I got the main problem when I started using their services. Connectivity never works properly, I logged many complaints to customer care regarding this access problem but never get a good solution. Due to this connectivity problem I was able to use their services once or twice in a week.
After three months I realized that I made a big mistake and I almost stopped using their services and take another connection from other service provider.

On 15th December 2012 I called to customer care of Tikona and asked them to disconnect the services and take back their instruments. But they delayed and took the instruments in Jan, during this period I didn't use their services.

In February, I got a call from Tikona customer care to pay a bill of Rs. 2700. I was surprised about this info, when I asked about more details they refused to provide more details and told me that I used their services so I have to pay this amount.
When I asked them about the usage and I asked them to give me bill details about my usage. They didn't provide anything.I asked them please provide the bills and Usage then I'll pay the amount otherwise why should I pay it. They didn't provide me any proof.

Now I am getting multiple calls fro many person for this payment. They are harassing me and threatening me.

Please look into this issue and let me know your suggestions.

-Thanks & Regards,
Atul Katiyar
[protected]