[Resolved]  BSES Yamuna Power Limited — No supply because of fault in my flat.

Address:New Delhi, Delhi

I am a resident of J-Extension Laxmi Nagar. On Saturday, 18-January-2013 when I reached home around 6:30 PM there was no electricity in my flat. But there was power in the whole building and colony except my flat. So, I registered a complaint on the customer care no. of BYPL[protected] at 6:30 PM and my complaint no. was 3915 and I was asked that my query will be resolved within 2 hours as lineman will come and give you solution. But, nobody turned out till 8:30 PM. I again called up and they re-registered my complaint with another reference no. Sorry, I am not remembering the second complaint no. and they asked that I have taken it on priority and you will get a call within few minutes. But, neither anybody called me up nor came to my place to resolve the query. Now, it was 9:30 PM, I again called up them on the same no. and I was told that your against your query we sent line man in West Patel Nagar instead of Laxmi Nagar. I was shocked but wanted solution as without electricity eagerly as it was very difficult for us to survive without power specially in the night. I again requested them and they gave me another complaint no. 4463 and I had been assured that the resolution will be given within half an or so. I feel very sad to inform that even then no action has been taken. I tried many times after that but now nobody picked up my phone & when they picked up they disconnected it. After sometime, me and my cousin tried shaking wires on the pole with a wooden stick and electricity came. But, till now nobody has reverted us on the same, I am very angry that if power had not been started by my efforts what would have happen and even on sunday morning nobody came and today is tuesday. AAh I want to lodge a complaint against BYPL. Please take a proper action. thanks
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Aug 14, 2020
Complaint marked as Resolved 
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Today, I got a call from Asst. Manager, Ravi Kant from Mob no. [protected]. He suggested me not to call up the customer care because they don't forward the complaint on time and redirect the complaint to other regions. According to him these mistakes are often by the customer care so need not to call them for any assistance.

I wonder, why BSES has formed a customer support team if we can't contact them if they can't solve our problems. It is very serious matter and we should take proper action against this.

It is even worse than telephone customer care of reliance...

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    Rajdhani / Yamuna Power [BSES ] Phone
    +91 11 3009 9999
    Rajdhani / Yamuna Power [BSES ] Address
    Substation Bldng, Near Town Hall, New Delhi, India - 110006
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