BSNL — [protected] Phone dead

Address:

Ajmer, Rajasthan, 305004

My landline is dead/not-working since long. Earlier there was severe disturbance in the line, rendering the call inaudible. At present it completely dead.
Earlier also in 2015, complaints registered many times, for phone dead and/or disturbance in line. The problem is persisting since long. I remain out of ajmer many times for long durations, and remained complacent with regard to this problem.
Recently, on returning to ajmer, i registered a complaint ([protected], [protected]) on[protected], and they sent sms for ‘complaint resolved’ on[protected] without even attending to it. Again on[protected], i registered a complaint ([protected]) and they sent sms for ‘complaint resolved’ on[protected] without even attending to it. Their lineman came at the end of the day, struggled and line was restored, but had disturbance, for which complaint ([protected]) was registered again on[protected]. No response is with me so far, thereabout. Now the line is dead for the last 6-7 days, online complaints were made by me, but remained unacknowledged by sms. The complaints through ivr reveal that complaint is outstanding due to some technical reasons.