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BSNL Customer Care

Bharat Sanchar Nigam Limited

B - SB Patil Rd, Santacruz West, Maharashtra
Mumbai
Mumbai City District
Maharashtra
India - 400054

Customer Care Phone Numbers and Contacts

Phone:Landline – 1800-345-1500
 Mobile – 1800-180-1503
 WLL – 1800-180-1502
 BSNL Broadband – 1800-345-1504
 BSNL MPLS-VPN Toll Free Number – 1800-425-1957
 Web Conferencing – 1800-111-233
Mobile:+91 80 2213 3200
BSNL Customer Care Number Assam – 9435024365
BSNL Customer Care Number Andhra Pradesh (Hyderabad) – 9440024365
BSNL Customer Care Number Andaman & Nicobar – 9434024365
BSNL Customer Care Number Bihar – 9431024365 / 9431224365
BSNL Customer Care Number Bengal – 9434024365
BSNL Customer Care Number Chhattisgarh – 9425201234 /9425201041
BSNL Customer Care Number Chennai – 9444024365
BSNL Customer Care Number Goa – 9422024365
BSNL Customer Care Number Gujarat – 9426024365
BSNL Customer Care Number Haryana – 9416024365
More...
 
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BSNL Complaints & Reviews

BSNL - recharge amount is deducted from my bank account but not added to my account

User
 saraiah Jujjuru on Aug 29, 2014
I have recharged online money deducted from my bank account SBH. Transaction receipt no TXT2808201428117 Rs.55/- generated and vide BT.CTOPUP ref. no.2103146903 for Rs.20/- . sms received. But the same is not added to my mobile account....
Complaint comments Read comments [1] Complaint category Mobile Service Providers

BSNL - TELEPHONE-LANDLINE DEAD

User
 mat.luke on Aug 29, 2014
For nearly two weeks my BSNL landline phone is dead and I have raised several complaints. No one has yet attended to it. It is really a terrible situation. How long should I wait for my connection to be sorted out? would you please help me to get my connection rectified. My Phone no- 080-28443697 First Complaint No- KRK/CO/2014/5545 Second complaint docket no- 111838328272 Please help...
Complaint comments Read comments Complaint category Landline & Home Phone Provider

BSNL - Deactive Voice CHat Facilities from Mobile No. 9433076920

User
 PRIYATOSH1 on Aug 29, 2014
could not be deactivated voice chat - BSNL I want to deactivate voicechating - my mobile no 9433076920, while trying to call12630035 not able to do the same - its going to chating customer.Please deactive the Voice Chat Facility from my Mobile No. P.Kanungo...
Complaint comments Read comments Complaint category Mobile Service Providers

BSNL - Wrongly Charged - Changed Broadband plan without Intimation

User
 viral_2010 on Aug 28, 2014
Dear Sir, I have using broadband from last six years. I have received bill which is Rs. 3377.31 for the month of July 2014, where BSNL has charged data usage include with night (2 am to 8 am) usage which was free previously (As per combo plan). They didn't send me bill for the month of June 2014 then also I have paid that bill by online. I have talked with their executive on 02632-243024 regarding my bill for the month of July 2014 and he said that unlimited night usage was cancelled by BSNL. I have submitted same complaint application to Sandhkuva office. I have mailed to pg_valsad@bsnl.co.in...
Complaint comments Read comments Complaint category Broadband

BSNL - BSNL BILL PAID BUT NOT UPDATED IN THE COMPANY

User
 trishnasaha on Aug 28, 2014
hi i have paid my BSNL bill through your service on 30th May. My transaction reference no is POS 201402334689 Billdesk.com_Billpay SBI PG. but the BSNL office claimed they dint receive the amount or updated .but my account has been debited with RS 758....
Complaint comments Read comments Complaint category Landline & Home Phone Provider

BSNL - Broadband data plan revised without any intimation and huge bill amount needed to be paid.

User
 gdutt on Aug 28, 2014
Dear Sir / Madam, This is to inform you about my grievance that we have been charged with a HUGE BB bill amount of INR 18, 268 for two months i.e : INR 9865 (for July 2014) and INR 8403 (unbilled bill amt for August 2014), as I have been charged on night charges which was previously free in my Bill Plan BBGCNT 500. (night unlimited plan 2am - 8am) I had no e-mail mapped to my bsnl account and I received NO intimation in terms of a letter or e-mail or sms or a phone call that the plan is revised and I would no longer avail the benefits of night unlimited in my current plan. Proper ways...
Complaint comments Read comments [1] Complaint category Broadband

BSNL - BSNL LAND PHONE IS NOT WORKING 08621-229152

User
 srisri5 on Aug 28, 2014
Sir, My BSNL Land line phone is not working (08621-229152) since 4 months. I complained so many times on online and personally about this issue to LINEMANS, AE, DE, but the phone is not working till today. When I complained the issue to BSNL officials they are telling we can solve your problem within one day and they are closing the complaint without solving it. Also I am getting every month phone bill, even the phone was not working....
Complaint comments Read comments Complaint category Landline & Home Phone Provider

BSNL - regarding landline new connection

User
 Rohit369 on Aug 27, 2014
hello sir i have applied for a fresh landline connection for my industrial unit from last more than one month in the name of M/s Tawi Digi Tech at Channi Rama, Jammu (Behind Tawi Filling Station & Opposite Hotel Ritz) as i have deposited all documents & related Fees before 01 Month back, but stil there is nobody who approached me regarding that... is this the way to give quality service to people... my contact no. is 09419112882. hoping for soon solution......
Complaint comments Read comments Complaint category Business & Finances

BSNL - bsnl landline not working since 2 weeks

User
 swap2020 on Aug 27, 2014
My bsnl landline phone is totally dead since last 2 weeks. And i complained in bsnl for that issue. After that i called 3 times for the status of my complaint. Still my complaint not resolved by the company. My complaint docket id is 1019363855. Bsnl phone no 0251 2671035 Kulgaon badlapur pin 421503 Thane district....
Complaint comments Read comments Complaint category Landline & Home Phone Provider

BSNL - Bsnl broadband not working 0250 -2500016

User
 nsaini88 on Aug 25, 2014
I am using bsnl brodband internet landline no 0250 -2500016
Its not working sine last 2 month, i have complaints done many time on 198, 1504 & bsnl telephone exchange, virar west but result is zero. Still i am paying bill regularly.

Please help in this matter.


Thanks & best regards

Narendra k saini
203 satellite bulding
Near bharata gas godwan 84 p. P. Marg
Virar west, thane maharashtra
Cell : 9960827443
Ph : 0250 -2500016
Email : nsaini88@gmail.Com...
Complaint comments Read comments Complaint category Telecommunications

BSNL - Broadband data plan revised without any intimation

User
 gdutt on Aug 25, 2014
This is to inform you about my grievance that I have been charged with a BB bill amount of INR 9865, as I have been charged on night charges which was previously free in my Bill Plan BBGCNT 500. I have received NO intimation in terms of a letter or e-mail or sms or a phone call that the plan is revised and I would no longer avail the benefits of night unlimited in my current plan. I have been using BSNL broadband with pride for past more than 10 years with high esteem referring it to friends and families inspite of having so many 3G/4G lucrative options from new age providers. But this...
Complaint comments Read comments Complaint category Broadband

BSNL - Non refund of security deposit for landline connection and broadband modem

User
 nd1281 on Aug 24, 2014
DearSir/Madam, I was having landline and broadband connection at my house 192, Mahatma Gandhi Nagar, Near DCM, Jaipur in Vaishali Nagar Circle. My landline no. was 0141-2353170. Due to my transfer at Jodhpur, I surrender my landline and bradband connection (alongwith instruments) to your Vaishali Nagar officein May 2013 and they assured that I will receive refund in 2-3 months. But till date I have no received refund. While contacting your Vaishali Nagar Office, your offiiacls informed that my connection has not been disconnected in system ie. your IT record, therefore the refund has not...
Complaint comments Read comments Complaint category Home & Garden

BSNL - Shifting the telephone at permanent address

User
 Devendri on Aug 23, 2014
Dear Sir This has reference to my telephone no 31175 at Dahod (Guj)). I applied transfer from Dahod to Jhabua under AIS due to my transfers. As I enquired at commercial officer, BSNL Godhra they informed us that your Telephone transferred from Dahod to Jhabua on dated 16.01.2001. I didn't get any information from Jhabua(M.P.) regarding the same even after i enquired. I again shifted from Jhabua to Gwalior(M.P.) Permanently on 21.12.2000 and put up to transfer request to jhabua by post to shift my telephone to my permanent address Bhind (M.P.). I also sent application if not possible to transfers...
Complaint comments Read comments Complaint category Landline & Home Phone Provider

BSNL - BSNL Broadband charges unreasonably high

User
 srinivaspotharaj on Aug 23, 2014
My name is P.Srinivas and I am s/o Mr. P.S.KanthaRao. Our telephone number is 0863-2255625 (A/c#9021712839) and recently we got a bill (for Jun-2014) with very high broadband charges. When inquired with A/c Manager at Guntur as well as over the toll free phone (1800 345 1500), they said same and it is due to night usage charges. I was shocked to hear that BSNL can change our plans without intimating prior to their customers. I was under plan BBGFN500 and it was unlimited day and night plan. I chose it because of it's "unlimited internet" nature. They changed (without my consent) to BBGCNT500 which...
Complaint comments Read comments Complaint category Broadband

BSNL - Billing Charges from BSNL

User
 kunal1410 on Aug 23, 2014
Inconsistency of billing from BSNL. We even called 1500 and not responding properly. Details of plan: http://bsnl.co.in/opencms/bsnl/BSNL/services/broadband/old_plans_01022011.html Our plan is: BBG FN 500. In month of July 2014 billings, lots of extra charges has been included for land line and broadband usages. Our LL BSNL limit is 175 calls. We just made 47 calls and that call charges has been included in bill. Second, we have unlimited night usages, still night usage has been charged. Please revise bill and provide new bill accordingly....
Complaint comments Read comments [1] Complaint category Landline & Home Phone Provider

BSNL Prepaid - Deduction of balance for no means

User
 Priyanshu Bohra on Aug 22, 2014
My balance from BSNL prepaid number 9431321570 was deducted by an amount of Rs 143 for no means on 16th August 2014. I tried to contact the BSNL customer care but they always have call waiting and they never give proper answers. So please fix my problem as soon as possible....
Complaint comments Read comments [1] Complaint category Mobile Service Providers

BSNL - land line bill remitted, but BSNL not credited the amount

User
 Abdul Kadir Ismail on Aug 22, 2014
Bill amount related to land line no.0470-2688862 remitted on 17.8.14 and the remitted amount of Rs.618/ paid through Indian overseas bank, branch code 7840, debit card.Many efforts to contact the Bsnl customer care went in as usual.Such a worst customer care is provided by the Bsnl in God's own country, Krala.The tx.no.of the transaction was tx.16081422830783..Phone call reminders from Bsnl billing Department are received daily.Daily forwading complaints through available Email ID s are mere waste of time.Either the message wont go or the kings of Bsnl would never reply to an affected customer..Messages...
Complaint comments Read comments Complaint category Telecommunications

BSNL - unusual bill amount

User
 Sowmiya lakshmi on Aug 22, 2014
This is to inform you that, iam a bsnl customer using 2295757 number. Now i got my bill amount for Rs. 1279, but my usual monthly bill was 870. I came to know that the extra amount has been credited for using Hungama. I haven, t received any password to use hungama. It is impossible for me to pay hungama bill without using it. So, i kindly request you to send me a revised bill. I, m looking for earlier response....
Complaint comments Read comments Complaint category Broadband

BSNL - internet connection Phone No. 04842541712

User
 gnrajendran on Aug 22, 2014
dear sir, we are experiencing frequent disruptions to our broad band connection. hence we are not able to use the Internet for our daily personal use without interruptions. This makes it frustrating and irritating. We are using d-link modem purchased by us instead of type - b1. hence kindly do not ask us to pay the monthly charges of R's.70/month. if you want you can inspect the set up of Internet connection. Regards, Paresh Prasad 25 Vidyanagar Kochi 682022...
Complaint comments Read comments Complaint category Landline & Home Phone Provider

BSNL - Tariff Plan Conversion

User
 Sahyadri7 on Aug 21, 2014
Phone No. 080-23253425, Broadband Present Plan - BBG COMBO ULD 1000 Arrange to convert the Plan to BB HOME ULD 525 . I have forgotten my password and unable to access to my account. Please guide me in this regard Email: mvc.2009@yahoo.com...
Complaint comments Read comments Complaint category Broadband

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