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BSNL Customer Care

Bharat Sanchar Nigam Limited

B - SB Patil Rd, Santacruz West, Maharashtra
Mumbai
Mumbai City District
Maharashtra
India - 400054

Customer Care Phone Numbers and Contacts

Phone:Landline – 1800-345-1500
 Mobile – 1800-180-1503
 WLL – 1800-180-1502
 BSNL Broadband – 1800-345-1504
 BSNL MPLS-VPN Toll Free Number – 1800-425-1957
 Web Conferencing – 1800-111-233
Mobile:+91 80 2213 3200
BSNL Customer Care Number Assam – 9435024365
BSNL Customer Care Number Andhra Pradesh (Hyderabad) – 9440024365
BSNL Customer Care Number Andaman & Nicobar – 9434024365
BSNL Customer Care Number Bihar – 9431024365 / 9431224365
BSNL Customer Care Number Bengal – 9434024365
BSNL Customer Care Number Chhattisgarh – 9425201234 /9425201041
BSNL Customer Care Number Chennai – 9444024365
BSNL Customer Care Number Goa – 9422024365
BSNL Customer Care Number Gujarat – 9426024365
BSNL Customer Care Number Haryana – 9416024365
More...
 
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BSNL Complaints & Reviews

BSNL - delay in informing about broadband plan change

User
 sayarid on Jul 10, 2014
the broadband tariff in our number 033-24959841, under the name dr. samir dalapati, gives 2.5 gb free data and night unlimited as the plan old BBG FN 500. w.e.f 1st july 2014, the night unlimited on this plan has been completely removed. but bsnl only informed us about this change on 7th july, 2014. Till then, a lot data was downloaded as we thought it was unlimited. so this month's bill will carry a lot more extra fee because of bsnl. if bsnl informed us properly, it could be prevented completely. shame on you bsnl....
Complaint comments Read comments Complaint category Broadband

BSNL - Excess bill on account of online games

User
 Geeta Gidwani on Jul 10, 2014
My telephone number is 0744-2461542t the rate of rs.50/month.
I have not played single game.
They have given the toll free no. 18002097010.
They are picking but they say our executives are busy. Kindly wait.See the matter.
The bill is sent by increasing about 1000 rupees.
Immediatelt deactivate these games & inform us immediately....
Complaint comments Read comments Complaint category Online Games

BSNL - failure to log in consistently

User
 krk235 on Jul 9, 2014
I am broad band user of BSNL for so many years.I have recently registered with you for checking my user account. My user id is krk235. My user id and password have been confirmed by your complaints cell yesterday. But iam sorry to inform that I am not able to log in still. Please resolve the problem.Thanking you, krkrao....
Complaint comments Read comments Complaint category Broadband

BSNL - Double payment made

User
 bsnl1960 on Jul 9, 2014
BSNL mobile number 9531020240 prepaid mobile recharged 135/- on 10-07-2014 at 12:49A.M., second time recharded 135/- at 01:07 A.M. through paytm cash as 350 minutes per month basis..Due to server problem it is first time show transaction failed . So I go for another attempt to recharge it. So It is double payment made. Kindly arrange to refund of my Rs 135/- to my paytm cash account at the earliest possible please. I am waiting for your valuable reply and thus oblige. Thanking you, yours faithfully, sd/- Satyajit Roy. Contact No: 09435379550 email : satyajitroy1804@yahoo.in...
Complaint comments Read comments Complaint category Unauthorized charges

BSNL - Re activation sim no:8991729093483803815 reg:-

User
 vinayan2 on Jul 9, 2014
sir, my mobile8581188901(sim no:8991729093483803815) not working iam every complints bsnl custemer care stachu near secerteriate, tvm. this office to new direction to anouther new sim (recived the ruppes100 only) no:8991729093484952865 .this sim not working. my complint very urgent decition for this request my all contact for kerala university for health secience.kindly take nessery action further section thanking you cunsumer vinayamohan .R CONTACT NO:8547100889...
Complaint comments Read comments Complaint category Other

BSNL - combo500 plan has been withdrawn

User
 babai82 on Jul 8, 2014
i have been using bsnl 500combo plan far past 6years, which provide me unlimited download during 2am to 8am.today i came to know that bsnl withdrawn the whole plan for new and existing customer from 1st july2014. Is it a legal way to change existing post paid plan without any concern of customer, moreover how it can be possible to break agreement with a post paid customer without notifying .please do as need full....
Complaint comments Read comments Complaint category Landline & Home Phone Provider

BSNL - Not providing a proper internet connection even after complaining.

User
 Vivek Mahesh on Jul 8, 2014
Sir/ Madam, I am Vivek residing in Nallampalayam, Coimbatore-641006. For the 6 months I have internet problem and am complaining very often and they are not repairing perfectly. Even the next street fellows uses the same connection but works perfect. It works perfect for a day and again the problem persist. I complaint to the automatic complaint register number 198 nearly 4 times a week. My telephone number is 2537809. Even today the exchange officer called me and said the problem is resolved but the same problem continues. The exchange which holds our connection is BSNL Ganapathy branch. Please...
Complaint comments Read comments Complaint category Broadband

BSNL - Deducting Balance Continuously

User
 nitin463 on Jul 8, 2014
BSNL is one of the worst telecoms company i ever seen in live. Continously for 3 week they are deducting my balance for no reasons puting un-necessary plans, and the customer service is total bullshit . If u get dead also they will never connect the call to customer care executive ....
Complaint comments Read comments Complaint category Mobile Service Providers

BSNL - No Early Information

User
 vkmaxcooldude on Jul 8, 2014
My BSNL Broadband Circle is Kolkata
My Billing Account Number is 8005588147
I was not informed on an early basis that my Broadband Data Plan BBG FN COMBO 630 will get the revoke of Night Unlimited Scheme from 2:00 am to 8:00 am. Instead a concession plan has been implied. I got the information on My registered E-Mail address on 7th of July this month when I had already made a download of 13GB. This much of usage shall bring a havoc on my budget. I believe that I must have got a prior notification on the changes in my mail in the month of June....
Complaint comments Read comments Complaint category Broadband

BSNL - not providing benefit of stv and no response from customer care 1800-180-1503

User
 Sharish Sharma on Jul 7, 2014
Sir This is to bring to your attention for the lack of providing of service on the part of bsnl. I am using BSNL Preapaid phone number 9461086989. On 06/07/14 I recharged my number using online recharge service of bsnl . Details of which are as follows 1. Ur a/c is credited by Acc valid tillRs.209 on 06/07/2014 at 12:54:55 PM Ref No.66673352107 2. Ur a/c is credited by Acc valid tillRs.37 on 06/07/2014 at 01:06:00 PM Ref No.66673352324 BSNL is providing me benefit of only STV 37 . No benefit is being provided for STV 209 Recharge. I called the customer care number 18001801503 and 1503...
Complaint comments Read comments Complaint category Mobile Service Providers

BSNL - Request for old sms received

User
 RAMESH PARIT on Jul 7, 2014
Sir

1. I Ramesh Shankar Parit having bsnl prepaid connection No is 9404811136. Two months earlier, some messages have been received on my cell which was deleted from my mobile. You are requested to re-send the SMS received from Aadhar Office.

2. I will be ever grarteful to you for this act of kindness....
Complaint comments Read comments Complaint category Employees

BSNL - Cancel request for New landline connection

User
 Mahalakshmi N1 on Jul 7, 2014
Hi Sir/madam, I have requested for Landline connection two maonths ago and submitted all required documents and a cheque of Rs: 500. But till now i didnt get the connection. Called to BSNL office more than 10 times no proper response and they always direct me to other BSNL office. Fed up with all and i didnt follow up with the connection status. Before two weeks i got a message stating "Your Order is not feasible at the outdoor. Order number is:110923378556". So please i request you to cancel the request for new connection and refund my money....
Complaint comments Read comments Complaint category Landline & Home Phone Provider

BSNL - inspite of regular complaints, not getting promised internet speed.

User
 Mridul20rawat on Jul 7, 2014
Hi, I am one more irritated consumer of BSNL. I used to pay Rs.1000 for my BB-999 plan which promised a speed of 4 Mb/sec but I never got it. It means that my downstream should have been 4000 + but it was actually 2000. I always got a speed of 1mbps. Now I chamged my plan to BB900 which promises a speed of 2mbps instead i get 720kbps, not even 1mbps. My current downstream is 726.My landline number is 0172-2572372. Please resolve it. I have complained so many times by visiting there, still no relief. They don't answer their phones.I am frustrated, you are my last hope or I will get it removed....
Complaint comments Read comments Complaint category Broadband

BSNL - Charging Free night internet usage without prior intimation

User
 Nivas193 on Jul 7, 2014
Hi, I have been using BSNL for the past 1 year. I am in the plan BBG FN Combo 500, which provides free Night Internet usage from 2 AM - 8 AM. Recently, on 5th of July I got an SMS from BSNL saying that the free Night usage is being charged. This will be effect from 1st July 2014. I got shocked, since I have already utilized 8 GB for this month. With this revised plan, now I have to pay Rs1000 as extra. BSNL should have intimated atleast a month before about this change....
Complaint comments Read comments Complaint category Broadband

BSNL - My Phone No. 0120-2634813 has not been working even after so many complaints

User
 Shailsri on Jul 6, 2014
I am facing lot of problem with BSNL as follows.
1. Bill is not getting since last 4-5 month time but huge charges shown as Rs. 1045.00 in the month April 2014 & paid online on 22nd may 2014 accordingly but even than phone is not working properly. Prior to this my bill was generally coming Rs. 300 to 400 aprox. I have doubt that misuse of my phone with the help of some concerned authority.
2. Some time Dial tone come & some time it is not available. We have reported so many times which details are as under.
Complained Details regarding...
1. ID - 1019562768...
Complaint comments Read comments Complaint category Landline & Home Phone Provider

BSNL - unable to call bsnl customer care

User
 cyrilcharly on Jul 6, 2014
I have been trying to call BSNL customer care for registering my complaint for more than 2 months. I am not able to talk with the customer care associate. When i make a call the computer will request to hold for certain minutes, but even though we wait for minutes the call will not be connected to the customer care associate. i didn't get any solution for the complaint yet. If this situation goes on like this i will be compelled to port my SIM to any private companies. I am sorry to say that the customer service provided by the BSNL is becoming worse day by day. i hope that the authority will help...
Complaint comments Read comments Complaint category Mobile Service Providers

BSNL - BSNL landline bill payment - Transaction failed but amount deducted

User
 Srivatsaj on Jul 6, 2014
I tried paying BSNL landline bill online for the first time. After completing the net banking transaction, returned back to BSNL page with error "There was a communication failure" but amount Rs.446 got deducted from my account. Below are my consumer details. Name : Jayanna N Customer id : 4020737496 Account Number : 9034599687 Phone Number. : 080-23232017 Bill Number and date : 372891036 - 06/06/2014 HDFC netbanking payment reference number - 706091139. Kindly help in getting the payment processed....
Complaint comments Read comments Complaint category Landline & Home Phone Provider

BSNL - Excess Payment for BSNL Landline Bill

User
 lizasarala on Jul 5, 2014
Dear Sir, Today I tried to pay the land line(broadband) bill after getting your telephonic messages to pay the same immediately to avoid disconnection since the due date for payment was 27-06-14.I tried nearly 14 times to pay it online through my mobile.But every time the transaction was not successful and indicated communication failure.Details of one of the transaction is given below:- Portal Transaction Id :- TX05071416081276 Bill Number :- 373057301 Account Number :- 9000893282 Phone Number :- 04023510634 Amount :- 953/- Transaction Dt :- 05/07/2014 Transaction Status:- Awaiting...
Complaint comments Read comments Complaint category Credit Cards

BSNL - data plan not activated

User
 mohd.shafeeque on Jul 5, 2014
Dear sir, i mohd.shafeeque Recharge my mobile no 7588742357 with Rs 561 (for getting 5 Gb Data plan) from 9420501784 (sai service's) on 3/7/14 @ 4:47 pm Ref.no 631766727. But still i m not getting benefit with this recharge. Pls make me help with regards. for any contact make me call on 9403686625...
Complaint comments Read comments Complaint category Mobile Service Providers

BSNL Gujarat - Mobile connectivity not received

User
 jatingohel on Jul 4, 2014
My celphone numbers is 9428971220 also i have used internet prepaid connection but many time we suffered problem of in a month 20 day mobile connectivity not received and also tower received only one or two signal, so i can not used bsnl internet or cell perfect please clear my complain, bsnl is mother of telecomunication companys but that time change is look like a child of other companys...
Complaint comments Read comments Complaint category Telecommunications

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