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BSNL Customer Care

Bharat Sanchar Nigam Limited

B - SB Patil Rd, Santacruz West, Maharashtra
Mumbai
Mumbai City District
Maharashtra
India - 400054

Customer Care Phone Numbers and Contacts

Phone:Landline – 1800-345-1500
 Mobile – 1800-180-1503
 WLL – 1800-180-1502
 BSNL Broadband – 1800-345-1504
 BSNL MPLS-VPN Toll Free Number – 1800-425-1957
 Web Conferencing – 1800-111-233
Mobile:+91 80 2213 3200
BSNL Customer Care Number Assam – 9435024365
BSNL Customer Care Number Andhra Pradesh (Hyderabad) – 9440024365
BSNL Customer Care Number Andaman & Nicobar – 9434024365
BSNL Customer Care Number Bihar – 9431024365 / 9431224365
BSNL Customer Care Number Bengal – 9434024365
BSNL Customer Care Number Chhattisgarh – 9425201234 /9425201041
BSNL Customer Care Number Chennai – 9444024365
BSNL Customer Care Number Goa – 9422024365
BSNL Customer Care Number Gujarat – 9426024365
BSNL Customer Care Number Haryana – 9416024365
More...
 
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BSNL Complaints & Reviews

BSNL - Bill amount paid twice

User
 guruvidya on Feb 26, 2015
Hi,

I am Guruvidya N holding BSNLBroadband LAN # 04426243353 for about 5 years and have a query or concern to be raised to you.

I have paid my Jan 2015 billoutstanding bill amount of Rs.534.00 twice this month.
- First time through Net banking from HDFC bank on09-Feb-2015 and
- Second time also through direct payment fromHDFC bank through Utility bill services yesterday (24-Feb-2015)

Today only I noticed that it has been paid twice and let me know what would happen to the extra money which has been paid at BSNL for the second time above...
Complaint comments Read comments Complaint category Home & Garden

BSNL - Land line and broad band not working

User
 shcil akota on Feb 26, 2015
I have registered my complaint regarding not working of my
Bsnl land line no 0265-2321317 and broad band on 20 feb 2015.
My complaint registration no. Is 1022220324.
I had also done emails regarding this on yesterday 25 feb 2015.

But till date my complaint is not solved by bsnl officers....
Complaint comments Read comments Complaint category Business & Finances

BSNL - Not getting proper service from bsnl in my number 06596 244316

User
 rcsingh19jan on Feb 25, 2015
I Ram chandra singh using a bsnl landline number 06596 244316 not getting a caller id function bt after complaing to exchange office and nodal office, etc. still there is no assurence from the bsnl that when i will get the service, after running every day to exchange office now i was told that bsnl donot provide caller id.So lastly i complain to consumer forem. Ram Chandra Singh 06596 244316 C/o R.C. Singh Township, Near Murgapada, Kiriburu Dist-West Singbhum 833222...
Complaint comments Read comments Complaint category Landline & Home Phone Provider

BSNL - Non receipt of refund

User
 KJMODI54 on Feb 25, 2015
I have surrender telephone no. 2860947 to bsnl office at mora exchange on 08/05/2014 vide order no. 22039037628 dtd. 07/05/2014 and my billing account is 1014222737. Till date i have not received cheque for deposit of telephone no. 2860947 which i have surrender on 08/05/14. Please issue cheque immediately on receipt of complaint...
Complaint comments Read comments [1] Complaint category Other

BSNL Chennai Telephones - Land line not working

User
 srivatsan iyer on Feb 25, 2015
My land line No. 044 22292995 is not working for the past 20 days in spite of repeated complaints and on complaining I am getting the SMS stating that my complaint has been attended but still not working. My wife and my son visiteed Jagjivan Ram Nagar Telephone Exchange twice but no action. Even today I have registered my complaint and Docket No. is 112911170212. Kindly do the needful....
Complaint comments Read comments Complaint category Landline & Home Phone Provider

BSNL - Deactivate hungama plan and refund the money

User
 jayachandr on Feb 25, 2015
DEACTIVATE HUNGAMA PLAN & refund the money
It is really very unfortunate BSNL doing like this service, the Hungama services was added my phone and charged also without nowing.Hence, kindly deactivate the services and refund the amount immediately. I will pay my regular amount only....
Complaint comments Read comments Complaint category Broadband

BSNL - Delay in relocation of internet connection

User
 sunil7126 on Feb 25, 2015
I have done application for relocation of my internet connection at BSNL Naroda, Ahmedabad office on 14/02/2105. BSNL officer Mr. Kharadi accepted my application for relocation. He told me that necessary work will be done in 1-2 days. I waited for 4-5 days but no bsnl person came for relocation. After my calling they came and told me that it will take 2-3 days for doing survey of line. They did not came back for 3 days. After talking to BSNL officer Mr. R A Patel and A J Patel, they assured me that once Work order will be generated they will do the necessary work. Today is 25/02/2014 and yet no...
Complaint comments Read comments Complaint category Landline & Home Phone Provider

BSNL Land line - Refund amount not received

User
 Ammaji on Feb 24, 2015
I have surrendered my land line phone bearing number 040-27071455 on 18th September, 2014. So far I have not received my refund amount. Almost five months completed, the concerned authorities can please look in to the matter mad inform when the amount will be paid. I hope and request you to refund the same along with interest for the delayed period....
Complaint comments Read comments Complaint category Telecommunications

BSNL - Non attending the fault of land line - cum - broad band connection by BSNL

User
 Rehman pattiamattom on Feb 24, 2015
Sir My BSNL land line- cum - broad band connection No. 0484-2689781 (customer ID; 4019675655) is fully dead since a week(17/02/2015). A complaint was reported on 18/02/2015 through customer cell by phone and over through self care portal SR:112868474972. The status of complaint is showing as`OPEN` and also showing that the problem will be solved within 3days like even after 7 days laps of complaint.Nobody from BSNL local exchange has visited the site at least to see the problem so far. Please do the needful for getting repaired my BSNL land line -cum - BB- connection at the earliest. Regards Abdul...
Complaint comments Read comments Complaint category Broadband

BSNL - change general excel card into student card

User
 Hajam Javid on Feb 24, 2015
Dear sir, Your kind attention is devoted to the fact .sir i am using BSNL general excel card 9469471735 .when i got a sim card at that time i was having a student id card now i have a studen id card.so your honesty is requested to change my general excel card into a student card .i will remmber your kindness. Yours faithfuly....
Complaint comments Read comments [1] Complaint category Education

BSNL - Call Drop by customer care representative most of the time without resolution

User
 Shasha1911 on Feb 24, 2015
Hello Sir/Mam, This complain is in regards to call drop by customer care representative in chennai most of the time. Whenever I used to call, if it is a simple issues then they used to sort it out otherwise they suddenly used to drop the call after listening my queries. Even the conditions are so worst that most of the representative don't know Hindi or English. By this type of activities you are loosing you reputation in the market. I proudly used to say that I'm BSNL customer but day by day your customer care representatives are spoiling your name specially in chennai. I can understand that...
Complaint comments Read comments Complaint category Mobile Service Providers

BSNL - Regarding new landline connection

User
 shenoy.milind on Feb 23, 2015
I need the new Landline connection so I applied to the BSNL office at Mapusa-Goa. But the staff said they cannot provide the connection for individual. If all the flat owners apply, then only they can think on this. Is there any such rule or condition?...
Complaint comments Read comments Complaint category Landline & Home Phone Provider

BSNL - hungama - deactivation

User
 terryprem on Feb 22, 2015
Please deactivate the hungama service which I never activated. I am not a registered user and never requested it. I am unnecessarily being charged for the service since three months, so I please refund the amount at the earliest. It is pure cheating on behalf of BSNL. I have phoned the given no. for deactivation but am always told that the lines are busy, which is just an excuse. If it is not deactivated immediately then you will lose a customer....
Complaint comments Read comments Complaint category Unauthorized charges

BSNL - Deduction of Rs. 10 without connecting call

User
 Ajay Azad on Feb 22, 2015
Dear Sir, I was tried to Call Nepal with my bsnl bihar mobile no. 8544021300 on dated 15.02.2015 at 4 pm. Without connecting the call, Rs. 10 was deducted from my bsnl main balance. After that i called bsnl customer care executive, but they are unable to sort out my problem. One Executive Ms. Tammanna misbehaved with me when i tried to know the reason of deductions. So, please requested you to return my deducted cash with priority basis. And it will be advisible do not make such type of mis happening in future. Regards- Ajay kumar Azad Mob. no.- 8544021300 Email id- ajay.azaddny@gmail.com...
Complaint comments Read comments Complaint category Mobile Service Providers

BSNL - BSNL - Hungama service

User
 Shrikant N on Feb 20, 2015
I was shocked after seeing January, 2015. Bsnl Broadband bill. It was having extra charge Rs.297 in the name of 'BSNL HUNGAMA'. I never used BSNL HUNGAMA. I never opened the site. Kindly redeem the amount Rs.297 from my bill before it crosses the bill due date....
Complaint comments Read comments Complaint category Broadband

BSNL - Double deduction, unpaid.

User
 vemurinarendra@gmail.com on Feb 20, 2015
Why did you deduct from main balance top-up 150 on Feb-7-15 if I have my 145 paid. Rs-145 on 12-31-14. netbanking TransID:1231214311 ??? Paid 145 on 12-31-14. netbanking TransID:1231214311. As per https://portal1.bsnl.in I sent SMS requests to activate 145-plan. But they didn't activated it. After enquiring 37 days continuously to customer care, they said the SMS request is changed!!!. How can I know it if you are not updated SMS STV request on BSNL-portal from where I did my online re-charge? The customer care said my balance is NIL, recharge it for some amount and...
Complaint comments Read comments Complaint category Broadband

BSNL - IMPROPER WORKING OF LAND LINE

User
 shyamala66 on Feb 19, 2015
Sir, My land line No: 040-24091004. Phone is not working properly since long. After the complaint BSNL persons used to repair but it used to work only one week or so. After sometime they stopped repairing the phone. But without using the land line I paid the telephone bills without delayed. I got fed up with this routine and stop paying the bills. Now they have deducted the bill amount from my deposit amount without giving a prior notice. Without repairing the phone they has deducted the amount. once I got a call the manager asking for the bill payment. I have expressed my problems of...
Complaint comments Read comments Complaint category Landline & Home Phone Provider

BSNL - BLOCKED MY STOLEN SIM

User
 sansunrau on Feb 18, 2015
i LOST MY MOBILE HANDSET ALONGWITH MY SIM CARD in GURGAON STATION. MY MOBILE NO.WAS 9466539539 AND SIM CARD NO. I WANT TO BLOCK THE SIM CARD SO THAT NO ONE MIS USE IT. BUT THE BSNL OFFICIALS SAY THEY REQUIRE A COPY OF FIR. ONLY FOR BLOCKING A SIM CARD, FIR SHOULD NOT BE INSISTED UPON. I REQUEST THE BSNL TO BLOCK MY SIM IMMEDIATELY. my temporary mobile no. is c/o SANJAY YADAV MOB.NO. 09992221745...
Complaint comments Read comments Complaint category Landline & Home Phone Provider

BSNL - No outgoing calls to isd

User
 azoo.angie on Feb 18, 2015
Sir/Madam,

I am unable to make ISD calls. Customer care not taking interest and helping me out in helping out in this matter even after talking to then 7-8 times. I am not able to send message as it is coming as message sending failed. I request you to activate ISD calls from your end on my number at the earliest. It is very urgent and important.

My mobile no. is: 8277760771

Thank you in advance....
Complaint comments Read comments Complaint category Mobile Service Providers

BSNL - gprs plan not working properly

User
 vibhorgoyal on Feb 17, 2015
As i have a postpaid connection of bsnl mobile service from last 10-12 years u der the name of rakesh kumar goyal i always used to pay bill on time but a problem they troubling me by the way of their service in gprs facility .. i have requested a gprs facilty of 1 gb data at 140 per month by submitting an aplication in their head office nd now the problem begins by the way of no service sometimes nd sometimes wjth very nehligible speed. Please resolve the problem at the earliest .. Bsnl nunber-9412265949 My email-vibhorgoyal5@gmail.com Contact number-7417576051...
Complaint comments Read comments [1] Complaint category Mobile Service Providers

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