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BSNL Customer Care

Bharat Sanchar Nigam Limited

B - SB Patil Rd, Santacruz West, Maharashtra
Mumbai
Mumbai City District
Maharashtra
India - 400054

Customer Care Phone Numbers and Contacts

Phone:Landline – 1800-345-1500
 Mobile – 1800-180-1503
 WLL – 1800-180-1502
 BSNL Broadband – 1800-345-1504
 BSNL MPLS-VPN Toll Free Number – 1800-425-1957
 Web Conferencing – 1800-111-233
Mobile:+91 80 2213 3200
BSNL Customer Care Number Assam – 9435024365
BSNL Customer Care Number Andhra Pradesh (Hyderabad) – 9440024365
BSNL Customer Care Number Andaman & Nicobar – 9434024365
BSNL Customer Care Number Bihar – 9431024365 / 9431224365
BSNL Customer Care Number Bengal – 9434024365
BSNL Customer Care Number Chhattisgarh – 9425201234 /9425201041
BSNL Customer Care Number Chennai – 9444024365
BSNL Customer Care Number Goa – 9422024365
BSNL Customer Care Number Gujarat – 9426024365
BSNL Customer Care Number Haryana – 9416024365
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BSNL Complaints & Reviews

BSNL Broadband - Complain not get any reply from appellate_msktk@bsnl.co.in

User
 nitin on Jul 25, 2014
From: NITIN GUPTA <nkgupta1983@gmail.com> Date: Mon, Jul 21, 2014 at 3:08 PMSubject: Waiting for Broadband connection installationTo: appellate_msktk@bsnl.co.in Hi, I have applied for the Bloadband connection on 13/06/2014 My Lead ID : KABAN130614000025 I am following up with the concerned person on daily basis and every time i hear a same response "shortage of cable and before your connection there is 5 other connection also waiting in you building" My address : 214, paras global kuteer, opp global village IT park, behind rv colg, Patnagere, 560059My question : 1. As you...
Complaint comments Read comments [1] Complaint category Broadband

BSNL - non receipt of land line deposit landline 0251 2523873

User
 beena narendra on Jul 25, 2014
I have submitted my landline phone on 19/03/02014.to officer incharge GOL MAIDEN ULHASNAGAR 421002.DEPITE MY SEVERAL VISIT I AM UNABLE TO GET MY DEPOSIT BACK.ON 24/03/02014 I MEET MR C K PATANGRA AND WAS INFORMED THAT STILL IT WILL TAKE TIME AS PAPERS ARE WITH PUNE CIRCLE. PLEASE DO THE NEEDFUL...
Complaint comments Read comments Complaint category Telecommunications

BSNL - Billed me even after I closed the service

User
 Pradeep Meena on Jul 25, 2014
Hello, I am Pradeep Meena and was residing in Panchkula for a month and half. I took BSNL broadband service there at that time. After a month I decided to shift back to Mumbai and submitted disconnection form to the BSNL office at sector 5 Panchkula. They made me fill a form for disconnection and told me it will be done. Few days back I received a bill of Rs. 2110. This is total surprise for me as I chose a plan of Rs. 1000 and they are sending me this bill that too after I submitted the form on 2nd July 2014. Point of concern is that I contacted POC for BSNL for me and he told me the line...
Complaint comments Read comments Complaint category Broadband

BSNL - an unexpected balance cut

User
 buntylonely on Jul 24, 2014
hello sir i have a bsnl 35 recharge std night pack plan but it does not work on my number and i had complain that to bsnl customer care executive but they are not take any action about such cases so i just want to inform you is it possible for no better customer satisfaction on bsnl mobile service. My number is 9470974334...
Complaint comments Read comments Complaint category Mobile Handsets

BSNL - Unnecessary harassment to my DND registered mobile number

User
 MD. GULZAR HUSSAIN CHOWDHURY on Jul 24, 2014
I am using two bsnl cellular number, both are DND registered. One is 9435002770 registered for DND dated 21st July, 2012 and another one is 9435002700 registered for DND dated 18th July, 2012. Both aare TRAI confirmed DND registration. For last 15 to 20 days, I am receiving some concurrent telemarketing sms to both of my numbers from a index number (sender) named as " BV-ONMOBL. . Without my permission and knowledge, it has deducted my balance also mentioning as monthly subscription fees, the balance deduction message was from the sender 57171. This is for your information that I neither have activated...
Complaint comments Read comments Complaint category Telecommunications

BSNL - I got new connection, but broadband will not start...

User
 Gajanan Ardhapurkar on Jul 24, 2014
Respected Sir,
i got new connection from BSNL broadband Nanded, my phone connection started 4 days ago, but broadband connection not started, i have enquire there office, but all officer says i dont know about that, they are just said ask other officer, other says ask another, they suffering me from one to another, so kindly help me.


Gajanan Jatale
My no. is 02462-272873...
Complaint comments Read comments Complaint category Landline & Home Phone Provider

BSNL - Change of Plan without Intimation

User
 Ayan Banerjee on Jul 24, 2014
I am a subscriber of the BSNL 500C Plan. The plan provides a 2AM to 8AM Night Unlimited Usage. On 7th July, I received an email from BSNL stating that the free night unlimited has been withdrawn from 1st July. Since I had no information about this, I had already used 24 GB data till 6th July. This would amount to a bill of over 4000 Rs which BSNL says I have to pay without any fault from my side. This is day light robbery from BSNL. I have spoken to the customer care who asked me to contact Local Accounts Officer. The Local Accounts Officer says HE IS NOT AUTHORISED TO HELP ME IN THIS ISSUE. I...
Complaint comments Read comments [1] Complaint category Broadband

BSNL - Land line 0484-2617540 (Thuravoor Exchange, Angamaly) not working for 1 month

User
 Johny Paul on Jul 23, 2014
Dear Sir, My Land Line number 0484- 2617540 of Thuravoor Exchange, Ernakulam is continuously not working for one month now. From June last week 2014 onwards it is not working. We complained to the BSNL authorities of Thuravoor Exchange many times by phone and even went there to complain verbally. Until today nothing is happened and my telephone remains dead. Please note that this same telephone number was not working for nearly 3 months from January 2014 onwards and recently only it started working again. Still we face the same problem as it is not working. Please solve my problem at the...
Complaint comments Read comments Complaint category Landline & Home Phone Provider

BSNL - deactivation of hungama movies on demand

User
 shubhangi0 on Jul 23, 2014
my bsnl landline no.is 0326-2280410. it is unnecessary for me i dont wanna use it ..rather nor i got any mail of username or password .. i am unable to pay the amount of 400 per month.if it is not deactivated we are going to deactivate even the broadband internet services also.please reply to the number of my mobile 9472766727 after deactivating or else i will proceed LEGALLY.i want this bsnl hungama to be deactivated today itself i.e., 23-07-2014....
Complaint comments Read comments Complaint category Broadband

BSNL - Line disconnection

User
 mehul ganatra on Jul 23, 2014
Dear Sir, My BSNL land line number 033-24863290 is not working for the past 2 years. Apart from this my broadband connection is also not working for more than 4 months now. Despite of regular complaints there has not been any repairs done by them and I have been receiving bills with late fees. Kindly waive of the bills with charges and kindly repair the telephone and broadband line as soon as possible. Regards, Mehul Ganatra. Kolkata. 9830131324...
Complaint comments Read comments Complaint category Landline & Home Phone Provider

BSNL - Payment is not reflecting on my GSM prepaid account

User
 Dipesh.K on Jul 23, 2014
I did 175 rs payment by BSNL portal for validity extension but this payment is not reflecting on my mobile account . Although payment is credited by my Saving account .Detail of my transaction is 'MSBI3421803821IGX1112413 TRANSFER TO 3199583162094'. My Cell Number is 8989164080. Dipesh kulshrestha 9826278555...
Complaint comments Read comments [1] Complaint category Banks

BSNL - unnecessary recharge done by the company

User
 AvijitRai on Jul 23, 2014
on 19th july 2014, the validity of my no. 9415721401 expired...i went to the retailer for recharge...Rs. 37 recharge was done successfully, which gave 6 months extension of validity and some free minutes...but the company also did the same recharge itself, and deducted the amount from my main balance also...i had taken no step for an automatic recharge from my mobile...and also how can two recharges, which are same, made possible by the company on the same day...
network is so bad, that they customer care executive cant here the voice on calling customer service toll free no.
i want...
Complaint comments Read comments Complaint category Telecommunications

BSNL - internet services not working since 19.07.2014

User
 yadav hansraj on Jul 23, 2014
Dear sir
My BSNL Mobile No-9996172711. We have not satisfy the BSNL Internet Service because last 5 days Internet service (GPRS) not working in HSSIDC SEC-2 BAWAL Near AIS India Glass. I am complained two time but not response the customer care service and then after some time automatic close the complained.
My complained no. is G22HR300839 and other is G22HR300014.

Thanks and Regards
Hansaj...
Complaint comments Read comments Complaint category Mobile Service Providers

BSNL - unsuccessful payment

User
 sandeep kaur7813 on Jul 22, 2014
i made an online BSNL land line bill payment, the money was debited from my debit card, however the transaction wasn't successful as the Internet was disconnected during the transaction. The transaction id is TX22071415136532. Kindly let me know the further procedure. Jitin Hari Naik contact number 8872277116...
Complaint comments Read comments Complaint category Landline & Home Phone Provider

BSNL - Debit 0f rs 30/- from main balance

User
 GHASIAN on Jul 21, 2014
Sir, i have recharged my bsnl mobile no 8763459815 with rs 375/-(Onnet bsnl free) & rs135(335 min free talktime for local/std to any other network), both valid for 30 days.Neither 30 days have elapsed nor 335 min have exhausted, but the main bal of rs 129.06 has been deducted by rs 30, and has been reduced to rs 99.06. Why an amount of rs 30 has been deducted without my knowledge ? I seek a clarification into this matter .Please look into this matter and get my rs 30 added to the main balance. From smt preeti dash, w/o dr hs dash, hospital campus, chc laida, 768214 dist sambalpur (Odisha)...
Complaint comments Read comments Complaint category Government Organizations

BSNL - Rude behavior from Local Bsnl officer

User
 dattatele on Jul 21, 2014
I am using BSNL broadband from many years and recently i am having problem of disconnecting Internet in every hour in day. So i called local office and i was speaking local officer and telling my problem but instead of helping me. He was shouted and yelling on me. Also, he had given me advice to change Internet connection and choose other network. As in my area, there is only one broadband Internet provider(BSNL). Therefore i have to depend upon their service that they are providing to me. Hence, rude behaviour from local bsnl officer should be stopped and frequent disconnecting Internet problem...
Complaint comments Read comments Complaint category Broadband

BSNL - Broadband Problem not being resolved

User
 Rishabh Barua on Jul 21, 2014
My Broadband Number is 23213629. I am facing connectivity problems for the past 2 weeks. I have registered a complaint, details of which are below : Docket Number : 12615985192 Date : 9th July, 2014 Despite repeated calls to BSNL, the issue still has not been resolved. Me and y daughter are facing severe problems as the college admission period is ongoing and most procedures are now online....
Complaint comments Read comments Complaint category Broadband

BSNL - fake call from private numbers

User
 balbir poswal on Jul 21, 2014
my name balbir singh from kaithal haryana--respected representitive i want to say, last 3 days i m disturbe by a call named -PRIVATE NUMBER ...When i search this number detail no detail found ...n i cant block this number ..plz block this number and in future avoide this type of call for better communication ... my mob no. --9466619512...
Complaint comments Read comments Complaint category Mobile Service Providers

BSNL - I am unable to check what plan is activated on my data card

User
 amollomte on Jul 20, 2014
I purchased a BSNL EVDO data card. I am unable to check what plan is activated on my data card. BSNL offices from pune have no idea whatsoever about this card and they keep me waiting for almost the whole day with no results. This happened twice. Only the model colony pune office has some information regarding this but bajirao road branch refuse to co-operate.
As i cant check the plan activated on my number i am unable to reacharge.
Please help....
Complaint comments Read comments Complaint category Mobile Service Providers

BSNL - Recharge amount not received yet

User
 pankajit05 on Jul 20, 2014
Dear Concern, Today I have recharge my mobile no (9431273327) BSNL Prepaid mobile circle Bihar/Jharkhand on 20-07-2014 Time 02.40.58 PM thought http://portal.bsnl.in/.But I have not received recharge amount yet. It will be deducted Amount from my HDFC Credit Card.Kindly recharge it or refund my amount as soon as soon possible. Recharge amt-110 Top up . Kindly requested to go through my complain and solved this problem. Please mail me at pankajit05@gmail.com TXN ID-TXT2007201425729. Regards- Pankaj Kumar 09931515958 pankajit05@gmail.com...
Complaint comments Read comments Complaint category Mobile Service Providers

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