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BSNL Customer Care

Bharat Sanchar Nigam Limited

B - SB Patil Rd, Santacruz West, Maharashtra
Mumbai City District
India - 400054

Customer Care Phone Numbers and Contacts

Phone:Landline – 1800-345-1500
 Mobile – 1800-180-1503
 WLL – 1800-180-1502
 BSNL Broadband – 1800-345-1504
 BSNL MPLS-VPN Toll Free Number – 1800-425-1957
 Web Conferencing – 1800-111-233
Mobile:+91 80 2213 3200
BSNL Customer Care Number Assam – 9435024365
BSNL Customer Care Number Andhra Pradesh (Hyderabad) – 9440024365
BSNL Customer Care Number Andaman & Nicobar – 9434024365
BSNL Customer Care Number Bihar – 9431024365 / 9431224365
BSNL Customer Care Number Bengal – 9434024365
BSNL Customer Care Number Chhattisgarh – 9425201234 /9425201041
BSNL Customer Care Number Chennai – 9444024365
BSNL Customer Care Number Goa – 9422024365
BSNL Customer Care Number Gujarat – 9426024365
BSNL Customer Care Number Haryana – 9416024365
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BSNL Complaints & Reviews

BSNL - Bill against dead telephone connection

 Binoy Modak on Oct 21, 2014
Since the first week of April 2014 my Telephone set is out of order. On 10th April I lodged a complaint (Docket no. 12482896512 dated 10.04.2014). Till now I tried several times to contact the local Exchange. On the middle of June 2014, I was able to contact the concern person (perhaps SDE, 25372026), who assured to solve the problem shortly. Unfortunately noting happened to reconnect the dead telephone set. Still BSNL is sending bill regularly and deduct the bill amount from my bank account using auto debit facility....
Complaint comments Read comments Complaint category Landline & Home Phone Provider

BSNL - More bill came than used

 grvit1 on Oct 20, 2014
My last month invoice was Rs.81, I paid Rs.100, Rs.19 more. I received Rs.466 invoice for the the month of Sept 2014. Now I want full details of my last month invoice. If I used then I am ready to pay if not then bill amount should be reduced. The bill details should be sent on my mail is as under- Kindly do the needful in this regard. Thanks...
Complaint comments Read comments Complaint category Telecommunications

BSNL Bangalore - Restoration self dial facility

 Anand Rao G on Oct 20, 2014
I am using landline 080 25716315 - my problem is that my telephone was provided with the service of self dialing with code 161 and for communication purpose in my family from floor to floor

Off late when i lodged a complaint for telephone not working the facility has been withdrawn and the lineman says that the facility is with drawn - when enquired with the bsnl officials of the area, i was told that the facility is not withdrawn

The lineman is playing in between i do not understand why. We have been paying our bills regularly when payment is made in time we do expect...
Complaint comments Read comments Complaint category Landline & Home Phone Provider

BSNL - requisition to make landline in order-reg

 successsendhil on Oct 20, 2014
Respected Sir/Madam, We have made complaint of out-of-order odf landline 044-27230134. After some time even without conformation with the user the fault booked is messaged that the fault is resolved. Please make public to feel great of using BSNL land line services. Complained Date Docket Num Resolved Date without solving 20-10-2014 112153787072 16-10-2014 112130133002 18-10-2014 Please justify as the phone services have not been in use for nearly 5 days but, the bill is generating for30 days,...
Complaint comments Read comments Complaint category Landline & Home Phone Provider

BSNL - poor and frustrating response by the working staff

 danish anis junior on Oct 19, 2014
I am alia anis and ii am using broadband services with the No 05284-280328 and my add is Maudaha, distt- hamirpur UP... this is really painful to tell you that a even after clearing all of my bills I am not able to get net services in my broadband and this is not a matter of one or two days in fact I am become sick and tired of it... in the whole month these services are okay for hardly one weak.. and when we complain about it thethen we get such irritating answers like " I am retiring after three months so after my term you'll be getting all the services on time so keep patience . And on top of...
Complaint comments Read comments Complaint category Internet Services

BSNL - Landline connection- disconnected

 Sumathi Balakrishnan on Oct 18, 2014
My land-line connection number along with STD code is 044-24934231, is not working. We have both broad band and land-line which got disconnected since 3 days before. Have made a complain day before yesterday but no response. Without Internet and land-line it is difficult to make a complain and then waiting for response for 2 days. Please make immediate response and solve this issue....
Complaint comments Read comments Complaint category Internet Services

BSNL - Broadband - Annoying Internet Connection

 cooldudeachyut on Oct 18, 2014
My landline number along with STD code is 01342-263065. I have got a broadband connection along with it which was giving satisfactory service for past few years, but from about 2 months the internet connection is frequently going down and recovering in some time i.e. the internet runs fine for 5 minutes but suddenly it gets disabled for 10 minutes, whether the dsl indicator is blinking or not. It is very annoying as it has caused me to lose a lot of valuable information. I request the responsible authorities to please look into the problem and resolve it....
Complaint comments Read comments Complaint category Broadband

BSNL - service activated .

 rajesh333 on Oct 16, 2014
sir, bsnl service is activated on my no. you are requested to please deactivated the service immidiatly.because ihava paid 945/ ---for 3months regulerly.(315 rupees per months) thanks. DR.RAJESH SHARMA 01908-260237...
Complaint comments Read comments Complaint category Broadband

BSNL - ammount variation in land line bill month of july 2014

 RAKESH KUMAR ARZARE on Oct 16, 2014
account no 1004433774 invoice number 10044337740048 dated 04-08-2014 land line no 01376-235430 detail of bill recuring charge Rs 90+275 ussage chargesRs 637+249 total =Rs 365+906= 1271-356.57(discount) =1271+148.27(tax)=1062.70 actual corrected bill amount But ammount bill given by you showingRs 1347.90 you are requested to adjust exess ammount RS 285.20 paid by me, in nexr bill month of oct 2014 rakesh kumar arzare...
Complaint comments Read comments Complaint category Landline & Home Phone Provider

BSNL - Payment of Land Line Telephone Bill for the month August 2014

 DEB SUNDAR on Oct 15, 2014
May kindly note that the bill against telephone no 033- 2452 4156 for the month of August 2014 as indicated in your bill, is Rs 1061.00 .. While making the payment on line r BSNL web site revelled that the due is Rs 2074.00 I have paid the amount Rs 2074.00 on line on 12 th October 2014 ., assuming that this amount is including the bill for the month of September also.. The Receipt no of the payment is 888911007256 and Txnld: TX12101421468133. I am getting frequent telephonic warning from your customer service regarding the non payment of bills. Requested to do the needful. Deb Sundar Chatterjee...
Complaint comments Read comments Complaint category Other


 singh4kunal on Oct 14, 2014
Dear Sir/Madam I applied for new connection on 16.09.2014 for broadband service and deposited the amt for broadband service too but till date service is not activated. Landline was installed on 29.09.2014 but broadband service is still not activated. In-spite of my several request and visit for activation of BB it is still not activated. Every time i visit them or call them they told me that service will be activated on date but still it is not activated. I am really fed up with BSNL service, if BB service will not be activated in next 2 days i will terminate my connection....
Complaint comments Read comments Complaint category Broadband

BSNL - WiMax bill payment failed and amount not returned

 manafaloor on Oct 14, 2014
I have paid the WiMax bill amount through bsnl iphone mobile app "my bsnl" and the money debited from my bank but not returned by bsnl. Transaction ID: TXW0710141525098 Date:07 Oct 14 Circle: Kerala Invoice: 834199611 Amount: 888.00 Bank: Federal Bank...
Complaint comments Read comments Complaint category Broadband

BSNL - bsnl balance reduction

 kumarsushil853 on Oct 13, 2014
Respected Sir/Mam As i had main balance of total approx 87 rupess. for the using of internet i had recahrged of 17 rupees on 10 october 2014. but when i connect for the internet my main balance became zero and also net disconnected.i dont know how and why this happened. i contact to bsnl customer but response from bsnl side is that there was no data left for internet please help sujeet kumar my bsnl mobile no-8544064090 alternate mob no-9953094365...
Complaint comments Read comments Complaint category Mobile Service Providers

BSNL - Amount paid for new general plan Rs 103 ,but notactivated

 janamrict on Oct 12, 2014
Sir iam janardhana reddy from salem BSNL pre paid mobile no 9443694574, 3 days back i paid Rs 49, it activated for nesam gold, but again i need New general plan, so yesterday i paid Rs 103 for New general plan, i got massage that amount collected BSNL, but now General plan is not activated, still it is showing Nesam gold only, i request you change my plan to New general plan, otherwise you add this amount to my balance account, i tried to contact 1503, but no response, very poor customer care, pls help me Thank you Janardhana Reddy 9443694574 salem (tamilnadu state)...
Complaint comments Read comments Complaint category Mobile Service Providers

BSNL - 1800-180-1503 or 1503 or 198 or 123 customer care numbers are not workign

 sugarmurali on Oct 12, 2014
For the past few weeks I was trying to connect with customer care for an over charging issue. I'm not able to connect with any of the customer care numbers 123, 198, 1503 or 1800-180-1503. Even if I connect using 123 and select option 9 to speak to customer care person, the call is getting disconnected. Looks like a serious issue. Please try to resolve the same soonest possible time. Also I was unable to lodge the complaint through the BSNL web complaint, guess what, even that's not functioning....
Complaint comments Read comments Complaint category Mobile Service Providers

BSNL - BSNL is not Providing Broadband Connection

 Nihär Säil on Oct 11, 2014
I am a BSNL Landline Customer. Name: Nihar N. Sail Landline Number: 02365 - 253535 I have applied for Broadband Connection at the time of Landline application. But BSNL is just ignoring my broadband request. Kindly look into the matter and provide me the Broadband as early as possible. Thanks and Regards....
Complaint comments Read comments Complaint category Broadband

BSNL - Out going not possible

 Sruesh P.Unni on Oct 11, 2014
In last week, I was in Delhi to school trip. At the time, I have charged Rs. 33/- to reduce call rate (roaming). Now, outgoing facility is not possible. due to some. sir, I am using this mobile number since last 14 years. However, I request you to allow me outgoing call facility at the earliest. I am staying in Bharuch city, Gujarat, Ankleshwar My Moible No. 9426591322 I hope you will understand my problem and clear the outgoing facility and oblige. Tthanking you, Suresh .P.Unni...
Complaint comments Read comments Complaint category Employees

BSNL - Unable to get customer care email id

 kgokulk on Oct 10, 2014
I have a landline and Boardbank connection. I moved abroad suddenly and i want to either put my phone + broadband under safe custody or close the connection. I am unable to find any email id of customer care to write about this. kindly help...
Complaint comments Read comments Complaint category Landline & Home Phone Provider

BSNL - fooling people by wrong information and worst customer service.

 Nehal Amin on Oct 10, 2014
They are showing that by recharging with Rs 47, your std call charges bsnl to bsnl will be 20p/s. But I have recharged it twice last months and this month too but I have not got this service. When I talked with bsnl customer care service they told me to call in 1 hour again and again, and is not ready to hear my voice and keep on telling that is not there in my website, I told them that please see your site it is clearly written, so you have to provide me that service otherwise you are fooling your customers....
Complaint comments Read comments Complaint category Mobile Service Providers

BSNL - Canot use for calling and messaging

 Balan Kurungot on Oct 10, 2014
I am used the sim numbered 9447421447 last eight years. Now I can not make any call and message. When I try to make a call a message shown that "Not registered on network" ... What is it. IS it required to re-register the mobile sim again in my name. If not registered how can I use the sim last eight years. What you mean by this..Validity of my period ends on 12/10/2014. My balance of Rs. 100, will gone if I cannot do the renewal. From the sim I can not contact even the customer care number. The same situation was exist one month before. When i made a complaint it became ok. Why this repeat again...
Complaint comments Read comments Complaint category Telecommunications

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