[Resolved]  BSNL — Broad band internet not working

Address:

Pathanamthitta, Kerala

Dear Sir,

Please note that my landline connected BSNL broad band[protected] was having problems. Went to telephone exchange Pandalam, they suggested modem problem, asked to buy new modem, same bought for Rs 2000/- got it programmed but it only works when phone line is directly connected to modem which creates problem for me i.e my landline does not work. Problem reported from[protected] onwards but, no action taken. Earlier in May- June land phone was not working for 15 days, made phone complaint, got docket nmbr etc but phone connection restored after 20 days. My earlier modem was bought from BSNL, Pandalam telephone exchange for Rs2000/- in October 2007.
Please advise the efficiency of BSNL and kindly advise if it continues I got to lodge written complaint with Govt. of India and Consumer forum. This type of delay is taking place from past 4 months onwards. Please do not delay any further and rectify the problem at the earliest. I want communication through e-mail about the actions taken. Today I got a docket number on e-mail complaint registration as KRL/CO/2014/14523 i.e[protected].

Thank you,

R. Kishore
s/o Mr K R Unnithan,
Pattathottathil House, Kadakkad,
Pandalam P.O.
Pin: 689501.
[protected] BSNL landline with broad band connection)
[protected].