[Resolved]  BSNL — Broadband data plan revised without any intimation

Address:

Kolkata, West Bengal

This is to inform you about my grievance that I have been charged with a BB bill amount of INR 9865, as I have been charged on night charges which was previously free in my Bill Plan BBGCNT 500. I have received NO intimation in terms of a letter or e-mail or sms or a phone call that the plan is revised and I would no longer avail the benefits of night unlimited in my current plan. I have been using BSNL broadband with pride for past more than 10 years with high esteem referring it to friends and families inspite of having so many 3G/4G lucrative options from new age providers. But this was totally unacceptable. I understand plan can be changed from time to time, but proper ways of communications is very much essential. I have my BB and phone bills payment mode as ECS. I request you to please waive of the night charges for the month of July and August 2014 so that I can pay the remaining amount and henceforth change my BB plan. Request you to please take my request into consideration and help me out in this regard. Please find the details : Customer Name : Alak Kumar Datta User ID : swatiban12 Cust id - [protected] Acc no - [protected] Telephone #[protected] West Bengal Circle Bill Period : 01/07 - 31/07 Billing Amount : 9865 Bill Plan : BBGCNT 500 Thanks! Gaurav #[protected]