BSNL Broadband Pune — Charged extra for internet usage

Address:	411013
Website:	bsnl.in

Hi,

I am using BSNL services since many years and have been using an internet plan of around 800. every month I get a good speed of 2MBPS+. This speed is available till a limit, post which I had to topup with a certain amount to increase the speed. I do this every month. Last month that is in the month of May BSNL has charged me twice for the topup and my internet speed never increased. It was running at 256kbps. On contacting BSNL they say that your plan provides only 256kbps speed for the entire month irrespective of topups.

If thats the case how it worked every month. I tried contacting BSNL customer care several times but after few minutes of communication the call always gets disconnected. Also they are telling me to go to the BSNL office for this issue. Why cant it be done through customer care.

I need a refund of the topups as inspite of doing a topup I never got my speed increased.