[Resolved]  BSNL — BSNL Broadband charges unreasonably high

Address:Guntur, Andhra Pradesh

My name is P.Srinivas and I am s/o Mr. P.S.KanthaRao. Our telephone number is[protected]A/c#[protected]) and recently we got a bill (for Jun-2014) with very high broadband charges. When inquired with A/c Manager at Guntur as well as over the toll free phone[protected], they said same and it is due to night usage charges. I was shocked to hear that BSNL can change our plans without intimating prior to their customers. I was under plan BBGFN500 and it was unlimited day and night plan. I chose it because of it's "unlimited internet" nature. They changed (without my consent) to BBGCNT500 which charges 0.15paise per MB from 2AM-8AM effective 01-Jun-2014. This is totally unethical on their part and the least they could do is to inform us so that we take preventive actions or change the plan without incurring the extra charges per MB. Now BSNL is saying that the bill for Jun14 and Jul14 (yet to come) MUST be paid as per new plan BBGFN500. I do find the revised plan in their portal, but how am I know when they don't inform us via a call or letter individually. Obviously I hope, BSNL is not expecting to check their portal every day for changes. By the time bill comes, it is too late as the charges are already incurred. The main purpose of enjoying the Unlimited internet is lost totally. I feel there are ways BSNL can make money but this approach is totally unethical. I tried complaining to A/c Mgr and also the automated number, but they want us to pay the bill and don't want to take complaint. I am sure there are many more impacted because of this changed plan. Please take my complaint into a/c and do something about it. I am going to disconnect it to avoid more mess, but wanted to make others aware of the misleading that is happening.
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Aug 14, 2020
Complaint marked as Resolved 
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