BSNL — BSNL Phone[protected] and Broadband not working from 15th March 2015

Address:

Jaipur, Rajasthan

Hello, My BSNL Landline number:[protected] is dead from 15th March 2015. Regarding that I have submit atleast 15 complaints, talked to officers in Patel Marg, Mansarovar exchange, Heera path Mansarovar, exchange, BSNL main exchange. I called there and went personally many times, they always say it will be done in 2-3 days but its April 19th, 1 month and 4 days but still no resolution. Moreover i get the full bill for that month to pay. Everybody knows in these exchanges that this number is dead and need to fix this, but no one wants to take responsiblity for the same. Whenever I called them, they identify me saying, "2395452 na, haan sir jaldi ho jaega ham dekh rahe hain", I dont know what arey they looking for 1 month 4 days. Here are the point of contacts during this period: 1. Registered complaints on 1500 and 198 2. Whenever i submit a complaint, in 2 days i get the message that complaint has been resolved, without fixing the problem they send this message. and this is happening from that day, i submit complaint, i get the message that its fixed, i again submit a complaint. 3. I talked to Mr. Nagarwal in Mansarovar Exchange, he said the same it will be done in 2-3 days, but no use. he said i dont have that staff to fix that problem. 4. So, I talked to Mr. Meena ([protected]), he said the same, regarding fixing but no solution. 5. Then I found a number of Mr. Agarwal[protected] from BSNL Site, he said the same. 6. Then when I called again to Mr. Agarwal, I got the number of MR. N K SIngh ([protected] ), someone said he is the main of BSNL Jaipur. I called there twice he said the same: "Yes, we are working on It". 7. After 4-5 days when nothing happened, I mailed to BSNL Sr. GM, DGM, but i did not get any response yet. Attached are the list of complaints.