BSNL Cellone — Amount deducted without any information

Address:

Dharmapuri, Tamil Nadu

Hi, My BSNL Number [protected] has expired validity on 22/nov/2014. I have balance RS.81 at that time. but BSNL took Rs.43 for extending the validity for a week without any information to me and no message has been given that amount is deducted.Today i recharged with RS.49 for a validity extension of six months. so i have been debited Rs.49+43 for extending the validity. When i enquired with the customer care their response was " if you wish you can change the network " and i cant able to argue with them regarding this. they also said the amount deducted will not be refunded. their response was also so lethargic and not responding to the queries correctly. Whom should i contact for getting amount refund? Thanks, Kathir