BSNL Cellone — Himachal Pradesh government Plan For Mobile Bills

Address:

Kangra, Himachal Pradesh

1. Mobile Number [protected] Bill No.[protected] Dated 07/01/2014 monthly bill of Rs.3315/- 2. Bill detail show excess DATA usage charging for[protected]=) 58568 units @ Rs.0.032 per unit whereas for 1 GB exempted charged @ Rs.0.01 per unit where there is no provision for differential rate charging when the plan was initially floated in 2006 ibid H.P. Govt. No.DIT-F(35)3/2006 dated 21/06/2006 and subsequently amended vide H.P. Govt. No.DIT-F(35)3/2006-II - 5910 dated 23/02/2010 FOR volume based usage outside home LSA. No notice of any further changes made to help consumer decide whether to continue usage or stop the same. 3. No warning message received when usage beyond limit of the said plan, though while launching the plan it was provided for unlimited GPRS with MMS downloading for Rs.150/- per month plan. The CSC Palampur expressed inability to provide details of data usage as the SIM was in first instance issued from Shimla while undersigned posted there. 4. Even if assume that data usage shown in the bill is correct, still, going by amended H.P. Govt. letter issued after negotiation with H.P. BSNL Shimla circle the data usage charges for 58568 units used beyond Rs.150/- plan limit excess amount of Rs.1302.10 plus Rs.160.95 Services and related taxes= Rs.1463.05 has been charged in excess and needs to be refunded/ adjusted in future bills. Request to recheck the usage charges data; the rates charged in the perceptive of the negotiation by BSNL with H.P. Govt when the scheme was initially launched.