BSNL — Charging Free night internet usage without prior intimation

Nivas193

Address:

Bangalore, Karnataka

Hi, I have been using BSNL for the past 1 year. I am in the plan BBG FN Combo 500, which provides free Night Internet usage from 2 AM - 8 AM. Recently, on 5th of July I got an SMS from BSNL saying that the free Night usage is being charged. This will be effect from 1st July 2014. I got shocked, since I have already utilized 8 GB for this month. With this revised plan, now I have to pay Rs1000 as extra. BSNL should have intimated atleast a month before about this change.

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Comments

devil28

from Boisar, Maharashtra

I never got any intimation... I have been using 600 Combo plan for 4-5 years now.. So I check usage every 15 days...I got shocked to see I'll be charged for 44 GB(roughly Rs. 9000)... Raised a complaint with BSNL Head quarters in our district.. None of the officers knew of the change... On my complaint they started searching for any written mandate... They had received one on 2nf July 2014.. So as per customer's perspective this change should be from AUG 2014. They all have agreed to this, but still they can only act if Broadband Head quarters(Server section) located in PUNE agrees to it.
This is pathetic from BSNL.. Every company evolves and moves forward with time, but BSNL(already expensive) is going bank to the 1950s...

So I urge all those who have been affected by this change(without intimation) and lodge a complaint at District/Taluka headquarters and not to local BSNL exchange guys, it will not do any good...

jdengg

from Ahmedabad, Gujarat

I think that BSNL has legal right to revise the plan. However not intimating the customer is more of setting a trap so to en cash on the same. I feel all the affected people should join and protest the move