BSNL Chennai — Deposit Refund Not received

Address:

600018

I raised a Service Request for closure No. SR#[protected] for my telephone on 20/11/2015. Subsequently i surrendered the telephone instrument at Mylapore-RSU Exchange on[protected]. Since they said this is not enough i further gave a written application in the prescribed format to the Mylapore-RSU, BSNL grienvence cell on[protected] along with the blank cancelled cheque since they informed that the deposit will be returned only to the bank account through NEFT. I am attaching all the above referred documents andf receipts along with the latest bill where yhe department has raised a credit note for Rs. 2, 686.39 on 1-1-2016.

4 months have elapsed. Till the writing of this complaint i have not received the refund of deposit amount. Please examine and arrange refund.

Customer Id [protected]
Account Number [protected]
after telephone surrender a bill was raised as follows:
Bill Number & Date[protected]/01/2016 for Rs. -2, 686.39(Refund)
I have submitted the Bank particulars also. But the refund payment has not come till date. Please expedite refund payment.
A Sarada