BSNL Data Card — Data card balance decreased withour use of internet

To The Minister of Internet & Telecommunication, Government of India., New Delhi Sub : Complaint against BSNL Sir, I am a senior citizen (age 65 yrs) and retired service man, my per month pension is Rs. 1589/- (EPF Pension), I have taken an internet connection from BSNL 3G Data Card vide SIM no. [protected] since last seven years. With great regret I like to draw your kind attention in this regard that I am observing that my internet balance has been decreased (reduced) from time to time by the BSNL authority without my use. I have submitted a compliant last year to local BSNL Authority at Berhampore W.B. on 02.07.14 in black and white but they have taken no action. Again after one year further I have submitted a complaint on 15.04.15 to Indian Complaint Board Forum. You are requested to kindly follow the complaint given below and which is self explanatory. Just after four days I followed in this afternoon that after use of my internet I closed the said connection at 04.10 P.M. and in that time my Bal was 1502 MB and after 3.5 hours when I opened the internet connection at 7.42 PM I verified my balance which stands 1425.84 MB (i.e.[protected] = 77 MB reduced by BSNL without my use). Total three times balance of 155 + 77 = 232 MB reduced by BSNL without my use. You are earnestly requested to kindly arrange either to return back my 232 MB Balance or to arrange to submit me the details of my use of internet which have been consumed against use of 232 MB. Sir, I expect genuine judgment from you. Never you have expected also you should not give me this opportunity that my next complaint will be submitted direct to Prime Minister in black & white. Yours Faithfully Samarendra Sundar Thakur e.mail : sst.[protected]@gmail.com Mob: [protected] 19.08.15 [protected][protected][protected][protected][protected][protected][protected] CUSTOMER COMPLAINTS : (submitted on 15.04.15 to Indian Complaint Board Forum) Col. No. 01-Last Bal. after use- 1930 MB as on 11.8.15 night at 11.15 p.m. Col. No. 02- Bal. decreased (reduced) after last use shown in Col. No.01-1869.73 MB found as on 12.8.15 night & 1775.32 MB found as on 14.8.15 night ( col no. 2 internet at all not opened). I have not opened internet from my last use stands balance 1930 MB. I am following this mal practice since last one year. I had sent a complaint to S.D.O., BSNL, Sancharika Bhawan, Berhampore, Msd. on 02.07.2014 but it is my assumption my complaint have been thrown into WPB (Waste Paper Box). Finding no way I had to purchase the SIM of Aircel & Reliance (vide SIM no. Aircel - [protected] and Reliance – [protected]) but their service is very much bogus and after one time use I have turned down both of them. My BSNL SIM No. [protected] and age of this SIM is about 07 Yrs. Now BSNL authority is requested either you prove by sending me the chart in details of about the sight of my internet use starting from 1775 MB to 1931 MB (i.e. for 155 MB) or you refund back 155 MB[protected] as on immediate date failing which I shall be bound to take the shelter of law of court. Yours Faithfully Samarendra Sundar Thakur e.mail : sst.[protected]@gmail.com Mob: [protected] 15.08.15 (wrongly it is typed 15.08.14 in place of 15.08.15)