[Resolved] BSNL — Delay in installation of private Wimax connection at home

Vinodvns71

from Varanasi, Uttar Pradesh

Address:

Varanasi, Uttar Pradesh

To Competent Authority, I have applied and paid for installation of Wimax connection for my private use at home on 2nd August 2014 and on 03rd August, 2014 released order for installation has been handed over to S.D.O. of my area. Since then lot of this and that is being informed to me on phone but no body is turning up to install the equipments. Some times they are urging to arrange the equipments at my own from the market like modem equipment and wire etc. and threatening me that i have to pay double rental charges from the date of application, it does not matter whether wimax has been installed or not. Thats how Modi sir would take broad_bands to all the villages?? Please guide what to do against such mischief. Vinod Kumar Jaiswal J 13/93-S-5-B, Cotton Mill, Chaukaghat, Varanasi 221002 E-mail : [protected]@yahoo.co.in date: 21st August, 2014

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Complaint marked as Resolved

site interference were not found present or effective. bsnl person did the work as they wished. they installed on 19th august, but activated on much before on 5th aug. they let it work for 5 days. wimax gone off on 24th night and they repaired it on 12th september. thats how they treat complaints and issues at hand.

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

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Comments

Vinodvns71

from Varanasi, Uttar Pradesh

my complaint was posted on 12th august which is dated 21 aug. on which day it must have been forwarded. but installation took place on 19th aug. this delay of posting and forwarding seems is of no fruitful help to us.