[Resolved]  BSNL — Incorrect Information by Customer Support Exceutive and deducted money

Address:

Thiruvananthapuram, Kerala

Dear Team, With utmost frustration and pity on the quality of your Customer Support operation, im writing to you for a resolution and compensation. Yesterday (05 Nov 2014) between 2.45 and 3.45 PM i have spoken to one of your executive who give me a wrong information about the Special Tarif Voucher for making ISD calls to Duabi & Abu Dhabi at a rate 6.49/minute. I was asked to send the sms ISD24 to 53733 to activate this. An amount of Rs.21 is deducted from my account, and to my surprise the iSD calls still charges at the rate of 12/min. Today when I sopke to your executive, Ramya, she explains that there is no STV for UAE. If you cannot train your employees properly to support a customer service, I think Sir, its of no use opening such service and looting the general Public. I would like to raise a legal complaint as well on getting my money reverted with the compensation for my troubles caused. Thanks LIncy