BSNL — land line bill remitted, but BSNL not credited the amount

Bill amount related to land line no.[protected] remitted on 17.8.14 and the remitted amount of Rs.618/ paid through Indian overseas bank, branch code 7840, debit card.Many efforts to contact the Bsnl customer care went in as usual.Such a worst customer care is provided by the Bsnl in God's own country, Krala.The tx.no.of the transaction was tx.[protected]..Phone call reminders from Bsnl billing Department are received daily.Daily forwading complaints through available Email ID s are mere waste of time.Either the message wont go or the kings of Bsnl would never reply to an affected customer..Messages sent to an email id [protected]@bsnl.co.in, as found in the demand bill had also never been replied to many email messages for clearing my bill problem.Then why the hell the Bsnl is allotting such dead email ids to these non functioning offices. Will Bsnl do justice to its bill paying customers?