BSNL — Landline - dead

Address:

Kottayam, Kerala

Dear Sir,

For the past few months our Land line is not working and we raised a complaint on 12/01/2015 (Time 16:52:47) SR#:[protected]. Our Customer ID is [protected]. Some employees from BSNL comes for checking the fault. Surprisingly without rectifying the issue now the complaint status is showing as closed.
Now today again I have raised a new complaint for the same reason. Will BSNL is able to rectify issue or not? New SR#:[protected] dated 11/02/2015 (Time 21:35:52). This is exactly after one month from the date of first complaint. After registering complaint I can see a message that this will be resolved in 3 days from the date of complaint.
Please do the needful ASAP. If you need any further clarification please contact me freely.
( [protected]@gmail.com )

Yours Sincerely,

Thomas Jacob