BSNL — microseam not given

I want microseam to my [protected] no. my number register at kopargaon dist ahmednagar MS. but I go to dombivali midc telephone office to take microseam but there is one south indian ladies officer she is not give me microseam & tell me to go kopargaon exchange & take microseam .I am not give you microseam here. I tell her, you take all my detail from kopargaon exchane because I am postpaid custmer, but still she is not give me microseam, I give her writing letter to why you not give me microseam but 16 days goes no any communication from dombivali midc exchane two times, I call this exchange but thorat madam tell me your detail is not here, so my officer not allowe me to give you microseam